Senior Business Operations Analyst

Business Operations Analyst

We are seeking a versatile Business Operations Analyst to manage the daily execution of our fleet and logistics workflows. This role focuses on the hands-on coordination of assets, tracking carrier performance, ensuring regulatory compliance, and resolving daily transit disruptions. Because we operate in a dynamic environment, you will also serve as a cross-functional resource, supporting various other business operations tasks and ad-hoc projects as operational needs evolve

Key Responsibilities

• Fleet & Logistics Execution - Daily Tracking & Dispatch: Monitor vehicle locations, transit statuses, and dispatch loads to ensure on-time deliveries.
• Carrier & Field Support: Serve as the main contact for 3PL providers and drivers to resolve daily delays, route disruptions, and documentation issues.
• Compliance & Safety: Maintain daily compliance with DOT regulations, HOS/ELD rules, driver credential tracking, and vehicle registrations/permits.
• Maintenance & Audits: Coordinate routine vehicle servicing and audit daily logs (DVIRs and carrier invoices) for accuracy.
• Logistics Data Analysis - Analyze logistics data and monitor internal pull systems (WMS/ERP) to ensure inventory accuracy and seamless material flow.
• Regularly communicate with the warehouse team to update part availability and ensure proper supply chain functioning.
• Change Management & System Alignment: Maintain system alignment by analyzing, debugging, and correlating data during transfers between various platforms.
• General Business Operations - Reporting & Data Maintenance: Update daily operational dashboards and compile performance metrics for management.
• Cross-Functional Support: Assist other departments (Finance, Procurement, Facilities) with routine administrative tasks, data entry, and operational bottlenecks.
• Ad-Hoc Projects: Adapt quickly to execute special operational projects and tasks outside the core logistics scope as business needs change.

Qualifications & Skills

Experience - Education: Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Research, or a related field.

- Professional Experience: 3+ years of experience in a business operations, logistics, or fleet analysis role.

Technical & Analytical Skills - Proficiency in data visualization and reporting tools to build operational dashboards.

- Strong competency in managing large datasets, conducting variance analysis, and performing cost-benefit calculations.

- Familiarity with Fleet Management Software (FMS) and Enterprise Resource Planning (ERP) systems is highly desirable.

Soft Skills - Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple departments and with external vendors.

- Strong problem-solving mindset with a keen eye for operational detail and process inefficiencies.

- Ability to thrive in a fast-paced, evolving environment and manage multiple priorities simultaneously.