Online Sales Consultant (1952)

Job Details Job Location: Colorado Division – Englewood, CO 80112 Job Purpose Responsible for timely follow up of all Internet leads with the goal of scheduling in person appointments in communities, coordinating all electronic marketing efforts and responsible for accuracy of information on the website. Duties and Responsibilities Meet or exceed monthly conversion targets. Provide excellent customer service. Promptly respond to all inquiries utilizing email, phone, text, and mail as appropriate. Assess lead’s needs and preferences to determine appropriate community and product. Schedule appointments for leads at appropriate community. Provide information regarding community and surrounding area. Provide Sales Team with all information about lead’s needs and preferences to ensure warm and smooth transfer. Provide referrals to lenders and other resources as needed. Communicate appointment details to lead, including time, date, location with driving directions, name of sales consultant, direct phone number for sales consultant. Audit division and community web pages regularly. Submit website changes to corporate marketing group. Demonstrate thorough knowledge of DRB practices and products. Oversee electronic marketing efforts, including eblasts to leads, prospects and real estate agents. Follow up with lead after appointment to close the loop and, in coordination with sales consultant, determine next steps. Act as resource to sales team by sharing lead information and feedback. Attend and participate in sales meetings. Maintain tracking records including lead information, appointments scheduled and kept, sales resulting from appointments. Report metrics regularly to leadership team, including number of leads, conversion of leads to appointment, percentage of appointments kept, conversion of kept appointment to sale, conversion of lead to sale. Enter all pertinent information into CRM including records of all interactions with lead. Visit communities regularly to establish a strong working relationship with sales team and ensure accurate and timely knowledge of product and location. Manage inbound phone calls as directed by leadership team. Perform other duties as assigned by management. Qualifications / Knowledge and Skills Excellent oral and written skills, including email, phone, and text. Punctual. Professional appearance. Excellent presentation skills. Demonstrated problem solving and negotiation skills. Well organized and highly self-directed. Strong interpersonal skills, customer service driven. Displays a friendly, enthusiastic, approachable manner. Proficient in Excel, Outlook and Word. Education and Work Experience Associate’s degree in Business, Marketing, or Sales Marketing or equivalent of five years of experience in home sales; or combination of education and equivalent work experience. Prior experience in new home sales preferred but not required. Prior experience in electronic marketing preferred but not required. Must be licensed in states where required. #J-18808-Ljbffr DRB Homes