Senior Support and Installation Technician

Job Description

SENIOR SUPPORT & INSTALLATION TECHNICIAN - Bellevue, WA - $35-$45/HR

Are you the person everyone turns to when a technical issue needs solving? Join a growing retail technology services company supporting independent grocers across the Pacific Northwest, California, Montana, and Alaska. This role offers a blend of field work, remote troubleshooting, customer interaction, and growth opportunities in a collaborative, low-micromanagement environment.\n
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Who you are:

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• Experience supporting NCR ENCOR, RORC, ISS45, ScanMaster, or similar retail POS systems.
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• Strong troubleshooting skills with networking fundamentals including VLANs, IP addressing, DHCP, DNS, and Windows environments.
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• A naturally curious problem solver who enjoys reverse engineering issues, working independently, and serving as the go-to resource for complex technical challenges.
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• Experience supporting retail technology hardware including POS terminals, peripherals, networking equipment, and related infrastructure.
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• Must be authorized to work in the U.S. without sponsorship.

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What you’ll do:

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• Install, configure, maintain, and support retail technology solutions, including POS systems, networking equipment, and related hardware, on-site and remotely.
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• Troubleshoot escalated software, hardware, and connectivity issues while partnering with customers and vendors to drive resolution.
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• Perform preventative maintenance, upgrades, repairs, and system optimization to maximize reliability and minimize downtime.
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• Document service activities, support customer onboarding efforts, and contribute to successful technology deployments across multiple locations.

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Why work here:

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• Empowering leadership style with autonomy and minimal micromanagement.
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• Variety of work including field service, remote support, installations, and project-based assignments.
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• Opportunity to build long-term customer relationships and grow your technical expertise.
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• Competitive benefits including medical, dental, vision, 401(k) with company match, PTO, holidays, and profit-sharing opportunities.

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What does this position pay?

Compensation is determined by several factors which may include skillset, experience level, and education.\n
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\nThe expected pay range for this role is $35-$45 per hour . Please note this range is an estimate and actual pay may vary based on qualifications and experience.\n
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What’s next?

Please email your resume to View email address on ziprecruiter.com if you’re excited to explore this unique opportunity.\n
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\nWe actively support and promote people of various backgrounds, from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!\n
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