Automotive Store Manager

Automotive Store Manager

Midas Auto Service Experts – Fremont, CA

Full-Time | Competitive Salary + Monthly Performance Bonus | Leadership Opportunity

Lead. Inspire. Grow. Midas Auto Service Experts is seeking an experienced, results-driven Automotive Store Manager to lead the daily operations of our high-volume, full-service automotive repair facility. This is an opportunity for a motivated leader who thrives in a fast-paced environment, values exceptional customer service, and is passionate about building a successful team. The ideal candidate is an experienced automotive professional with a proven ability to drive sales, increase profitability, develop employees, and deliver outstanding customer experiences. If you're ready to take ownership of a successful operation and make a meaningful impact, we'd love to meet you.

Key Responsibilities

• Recruit, hire, train, coach, and mentor Service Advisors and Automotive Technicians.
• Foster a positive, accountable, and high-performing team culture.
• Conduct employee evaluations, scheduling, payroll, and performance management.
• Lead by example and promote professionalism, teamwork, and integrity.
• Deliver exceptional customer service by listening to customer concerns and providing honest repair recommendations.
• Prepare and explain repair estimates with confidence and transparency.
• Follow up with customers regarding repair status, completion times, and satisfaction.
• Resolve customer concerns promptly and professionally.
• Oversee technician inspections, diagnostics, and repairs on domestic, Asian, and European vehicles.
• Ensure repairs are completed safely, accurately, and efficiently.
• Monitor technician productivity, efficiency, and quality of work.
• Maintain a clean, organized, and OSHA/EPA-compliant facility.
• Ensure all company policies, procedures, and safety standards are followed.
• Drive revenue growth while maintaining high customer satisfaction.
• Increase Average Repair Order (ARO), car count, and gross profit.
• Manage inventory, purchasing, and inventory control.
• Monitor labor costs, expenses, and overall store profitability.
• Analyze financial reports and P&L statements to improve business performance.
• Submit daily sales and operational reports.

What We're Looking For We're seeking a leader who:

• Leads with integrity, professionalism, and accountability.
• Has a proven ability to grow sales and improve profitability.
• Builds strong relationships with customers and employees.
• Creates a positive, high-performing workplace culture.
• Makes sound business decisions based on data and experience.
• Takes ownership of the business as if it were their own.
• Is passionate about developing employees and helping them succeed.

Qualifications Required

• Minimum 5 years of Automotive Store Manager or Automotive Service Manager experience
• Strong knowledge of automotive repair, diagnostics, and maintenance
• Proven experience managing Service Advisors and Automotive Technicians
• Strong leadership, coaching, and team-building skills
• Excellent customer service, communication, and sales abilities
• Experience managing sales, labor, inventory, and profitability
• Strong organizational, multitasking, and problem-solving skills
• Proficiency with POS systems, estimating software, and Microsoft Office
• Valid driver's license with a clean driving record

Preferred

• ASE Certifications
• College coursework or degree in Business Management or Automotive Technology
• Experience with shop management software such as Mitchell 1, RO Writer, Tekmetric, Shop-Ware, or similar
• Experience with Digital Vehicle Inspections (DVIs)

Performance Expectations Success in this role is measured by your ability to:

• Increase monthly sales and profitability
• Grow Average Repair Order (ARO)
• Increase customer retention and satisfaction
• Improve technician productivity and efficiency
• Control labor and inventory costs
• Maintain strong online customer reviews
• Build and retain a high-performing team
• Achieve monthly and annual business goals

Compensation & Benefits We reward performance and invest in our team.

• Competitive salary based on experience
• Monthly performance bonus
• Paid vacation and holidays
• Employee discounts
• Leadership and professional development
• Career advancement opportunities
• Stable, high-volume shop with year-round business
• Modern equipment and technology
• Supportive and collaborative work environment

Why Join Midas? At Midas, we're committed to creating a workplace where talented people can build long-term careers. You'll have the opportunity to lead a successful team, grow a thriving business, and make a direct impact on our customers and employees every day. If you're an experienced automotive leader who is ready to take the next step in your career, we'd love to hear from you.