Service Delivery Coordinator - Sales Support

Objective Enabling the smooth delivery of the Company's service to our customers by the effective delivery of sales processing and its continuous improvement. Location Cincinnati, OH Office Pay

$20-$22/HR

Shift Monday- Friday: 8AM-5PM (1hr lunch break) Qualification Experience in key areas of sales support and/or sales processing. Key Duties Sales Processing Load sales quotes into TIMS and monitor age to ensure quotes are closed or converted within 7 days. Convert quotes and process sales orders within TIMS ensuring all required information is provided. Email quotes and order confirmations to customer. Daily monitoring of open sales orders, obtaining information from purchasing or workshop functions to provide update to customers as required. Raise and monitor system changes to streamline sales processing. Provide support to other Service Delivery Coordinators and Sales Support reps to cover for vacation and as/when additional support is required. Support the DRS LOB by monitoring email requests, building manual sales orders for shipments not processed via the EDI, and providing updates to relevant stakeholders. Sales Support Administer the new customer set up process. Capturing customer feedback. Receive incoming customer enquiries, providing customer support and responding to customer concerns. Liaise with other areas of the business to produce effective resolutions for any customer issues. Provide weekly updates of any ongoing customer issues (CHRs), escalating where necessary. Produce reports on product or customer specific sales activity as required. Produce weekly and monthly KPI reports. #J-18808-Ljbffr Brink's