Director of Business Operations

Organizational Leadership Serve as a member of the senior leadership team. Partner with the CEO to implement organizational priorities and strategic initiatives. Help develop organizational goals, operational plans, and performance metrics. Create systems that improve communication, accountability, and decision-making across departments. Support organizational growth, expansion into new markets, and future staffing initiatives. Provide regular operational updates and recommendations to the CEO. Operations Management Evaluate, improve, and standardize organizational systems and processes. Oversee day-to-day organizational operations and administrative functions. Develop scalable systems that support growth while maintaining organizational culture. Monitor organizational workflows and identify opportunities for efficiency and continuous improvement. Manage facilities, equipment, vendor relationships, office operations, and organizational assets. Oversee purchasing procedures, inventory systems, and operational controls. Support logistics for major organizational events, meetings, and initiatives. Human Resources Leadership Oversee recruitment, onboarding, employee relations, performance management, and offboarding processes. Maintain employee handbook, policies, procedures, and organizational documentation. Ensure compliance with federal, state, and local employment regulations. Manage employee benefits administration and HR vendor relationships. Support supervisors in employee development, coaching, and performance improvement efforts. Foster a positive, inclusive, and mission-aligned workplace culture. Coordinate staff training and professional development initiatives. Financial Management & Administration Partner with the Staff Accountant, CEO, and external financial professionals to maintain strong financial systems and controls. Support annual budgeting, forecasting, and financial planning processes. Monitor organizational financial performance and cash flow. Assist in preparing financial reports for leadership and the Board of Directors. Ensure accurate documentation, recordkeeping, and financial compliance. Develop operational budgets and monitor expenditures. Compliance, Contracts & Risk Management Oversee organizational compliance related to nonprofit operations, employment practices, insurance requirements, and contractual obligations. Maintain organizational insurance coverage and coordinate renewals. Serve as the primary point of contact for insurance certificates, claims, and risk management activities. Review and manage vendor agreements, leases, service contracts, and organizational partnerships. Monitor compliance requirements associated with government funding, county contracts, grants, and organizational certifications. Coordinate organizational audits, monitoring activities, and compliance reviews.Ensure appropriate record retention and documentation practices. Note: Programmatic contract deliverables, participant outcomes, and grant-funded service requirements remain the responsibility of the Director of Programs. The Director of Business Operations is responsible for organizational compliance systems, documentation, risk management, and administrative oversight. Technology & Infrastructure Oversee organizational technology systems, software platforms, and vendor relationships. Ensure staff have the tools, systems, and support necessary to perform effectively. Manage organizational data security, file management, and technology policies. Coordinate technology upgrades and infrastructure improvements. Maintain inventory of organizational technology assets and software licenses. Staff Supervision Initially supervise: Operations & Volunteer Coordinator Staff Accountant Administrative support staff (future) Relevant contractors and vendors Additional supervisory responsibilities may be added as the organization grows. Required Qualifications Bachelor's degree in Business Administration, Nonprofit Management, Human Resources, Public Administration, Finance, Operations Management, or a related field; equivalent experience may be considered. Five (5) or more years of progressively responsible experience in operations, business administration, human resources, nonprofit management, or related leadership roles. Demonstrated experience managing organizational operations and administrative functions. Experience supervising staff and managing cross-functional projects. Strong organizational, analytical, and problem-solving skills. Excellent written, verbal, and interpersonal communication skills. Ability to manage multiple priorities in a dynamic environment. Proficiency with Google Workspace and business management software. Preferred Qualifications Experience managing teams of 10 or more employees across multiple functions. Experience overseeing organizational budgets exceeding $1 million annually. Experience working within a nonprofit organization, workforce development organization, educational institution, government contractor, or social enterprise. Experience managing government contracts, public funding requirements, or compliance-related activities. Knowledge of nonprofit financial management principles and budgeting practices. Experience supporting audits, compliance reviews, and risk management initiatives. Familiarity with HRIS systems, payroll administration, and employee benefits management. Experience supporting organizational growth, expansion, or change management initiatives. SHRM, PHR, PMP, or related professional certification is a plus. Master's degree in Business Administration, Public Administration, Human Resources, Nonprofit Management, or related field is a plus. Core Competencies Operational Excellence Creates systems and processes that improve efficiency, consistency, accountability, and scalability. Strategic Thinking Understands how operational decisions support organizational growth and mission impact. Leadership Builds trust, develops staff, and fosters a culture of accountability and collaboration. Problem Solving Approaches challenges proactively and develops practical solutions. Financial & Business Acumen Understands budgets, organizational performance, resource allocation, and risk management. Adaptability Thrives in a growing organization where priorities evolve and new opportunities emerge. What Success Looks Like Within the first 12 months, the successful Director of Business Operations will: Reduce CEO involvement in day-to-day operational issues. Strengthen HR systems, policies, and employee lifecycle processes. Improve organizational consistency, accountability, and communication. Establish stronger financial monitoring and reporting practices. Ensure compliance requirements are proactively managed. Create operational systems that support continued organizational growth.Build trust and credibility across departments. Position SBTC for future expansion and increased sustainability. Growth Opportunity As She Built This City continues to grow, this position is intended to evolve alongside the organization. Potential future pathways include: Senior Director of Business Operations Chief Administrative Officer Chief Operating Officer based on organizational growth, demonstrated leadership, and strategic needs. Equal Employment Opportunity Statement She Built This City provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin or disability status. #J-18808-Ljbffr