Financial Aid Administrator

Department Summary The Financial Aid & Scholarships (FAS) Office is committed to helping students achieve their educational goals by providing effective and meaningful financial aid assistance. FAS is responsible for processing financial aid applications, administrating various financial aid programs, and providing financial aid counseling to students and their families. Position Overview This position is responsible for managing a student financial aid caseload, processing of aid adjustments, assisting with officewide quality controls, and counseling students regarding financial aid to include eligibility requirements, available financial aid options, and the requirements for the renewal and retention of aid programs. Position serves as main point of contact for internal inquiries regarding a students financial aid status and for ensuring that student inquiries have been resolved. Serves as backup to the customer service team. This position must possess a deep understanding of federal, state, and institutional financial aid and scholarship policies in order to effectively counsel students and assist with the accurate and timely processing of their financial aid. Minimum Qualifications Bachelor's in related field, three years in student services or related roles. Equivalent education, training, experience accepted. Must maintain good standing on federal student loans, grant NSLDS access for hire & continued employment. Knowledge, Skills and Abilities Proficiency in Microsoft Office. In depth knowledge of financial aid processes, policies and procedures or ability to quickly assimilate. Ability to problemsolve, multitask and organize in a fastpaced collaborative environment. Ability to effectively communicate. Develops and maintains effective working relationships. Preferred Qualifications Experience working in a financial aid office. Demonstrated strong writing skills. Have documented presentation involvement. Proficient in the operation of personal computers and be able to learn new software programs rapidly. Able to engage and communicate enthusiastically to a wide range of populations in a positive, courteous, and professional manner. Bilingual. Required License/Registration/Certifications Obtain clearance to NSLDS within 30 days of hire. Job Duties Manages a financial aid caseload to help ensure accurate and timely administration of student financial aid. Processes manual aid adjustments and completes various quality control reviews. Serves as main point-of-contact for internal inquiries regarding student aid and ensures student aid related inquiries are resolved in a timely manner. Serves as backup to the customer service team. Participates in financial aid presentations, training, and outreach. Attends and completes trainings as assigned to include a review of Federal Student Aid and Texas Higher Education Coordinating Board written guides. Physical Requirements Communicating with others to exchange information. Lifting and Moving objects up to 20 pounds. Sedentary work that primarily involves sitting/standing. Environmental Hazards No adverse environmental conditions expected. Work Schedule Monday through Friday, 8-5pm, with occasional nights/weekends. Driving University Vehicle No Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing. #J-18808-Ljbffr