Front Desk Agent

Job Description Posted Wednesday, June 17, 2026 at 4:00 AM | Expires Saturday, July 18, 2026 at 3:59 AM The Front Desk Agent is the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through reservation and check‑in processes, providing a friendly demeanor and helpful attitude throughout their stay. Going the extra mile for a smile is the norm in this role. Seasonal roles are not eligible for health benefits. Seasonal roles are eligible for sick time and holiday pay. Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face‑to‑face interactions. Support the concierge department by providing helpful guest relations, directing guests, answering questions, and assisting with planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of shift. Ensure the property is clean and orderly, and guests are always ready. Perform other duties as assigned. Provide regular and reliable attendance. Qualifications High School Diploma or pursuit of a high school diploma, GED Equivalent. 1–3 years of the front desk, reservations, or customer service‑oriented role. Must work well under pressure and in high‑stress situations. Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines. Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast‑paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All‑Hands‑On‑Deck mindset. This means you may be tasked with other functions and are expected to complete them with the same level of enthusiasm and dedication as your normal job duties. Equal Employment Opportunity Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment. #J-18808-Ljbffr