Automotive Service Advisor - Vancouver WA | Dick Hannah Dealerships

Overview Our Automotive Service Writers excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long‑term client relationships that strengthen our "Believe in Nice" culture. Compensation and Benefits Competitive Salary: 7.5% commission of total individual repair order gross parts and service sales, plus spiffs and bonuses. Average minimum monthly commission is $5,000 and may increase based on total individual service sales. Paid Time Off (PTO): New full‑time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time. Benefits Package: extensive medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, short‑ and long‑term disability, and a robust 401(k) plan for retirement planning. Paid Holidays: 5 paid holidays per year to Automotive Service Advisors/Writers subject to completion of the introductory period and other eligibility requirements as per company policy. Responsibilities Greets customers in a timely, friendly manner and obtains vehicle information. Refers to service history, inspects vehicle, and recommends additional needed service. Provides a complete and accurate written cost estimate for labor and parts. Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed, and additional work and authorization are noted. Closes repair order as appropriate. Explains completed work and all charges to customers. Maintains high customer satisfaction standards. Qualifications Ability to read and comprehend instructions and information. Excellent communication and time management skills. Ability to multi‑task and prioritize. Physical ability to use computer hardware/software. Team player with a positive attitude and ability to collaborate in a team‑oriented process. Must maintain a clean driving record and be insurable with company insurance. Company Culture At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family‑run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treats our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day‑to‑day contributions. Dick Hannah Dealerships. Believe in nice. Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Dick Hannah Dealerships