Regional Operations Manager

Job Title Regional Operations Manager Location 1950 South Lane, Mandeville , Louisiana 70471 , United States Responsibilities Provide instruction, training and guidance to operations of Sales Centers including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel. Manage, motivate, measure and increase production of the Region. Educate Sales Center Managers on inventory management performance topics such as cycle count variances, scrapped inventory, pending warranty items, IOT shipments, reserved sales orders, backorders, negative on‑hand items and bin location management; train underperforming centers. Coach Sales Center Managers on daily and weekly duties and maintain high customer service levels across all employees. Assist and train Sales Center employees on merchandising and conducting open houses or Counter Days; support the Marketing Manager with promotions. Support implementation of new or modified products, policies and procedures issued by corporate. Manage capital expenditure requests related to bids on jobs and merchandise purchases. Review weekly reports on slow and damaged inventory performance with Regional and Sales Center Managers and suggest improvements. Conduct training meetings and conference calls with all managers to review current topics and issues; coordinate with the Division President for annual managerial training conferences. Regularly attend Regional Sales meetings, accompany Regional and Territory Sales Managers in customer visits to resolve operational issues. Work with the Division President on selection of new Sales Center locations and remodels. Be responsible for the regional P&L. Requirements Minimum 5‑10 years operational experience in the HVAC industry and associated product lines. Experience managing wholesale HVAC equipment supply houses. Proficiency in air conditioning, heating and ventilation equipment at the wholesale distribution level. 3‑5 years experience in residential and commercial contractor relationships. Proven success in operations and leadership roles. Proven ability to manage and mentor employees while establishing operational goals. Strong interpersonal skills, including operational analytics, problem solving and customer service. Ability to analyze sales and market data. Ability to read and interpret P&L statements. Capable of working in a fast‑paced environment and multitasking at multiple levels. Ability to give quality presentations. Ability to work independently and meet assigned goals and objectives within designated time frames. Willingness to learn, teach and lead. Proficiency in Microsoft Office products. Benefits Exciting opportunities in a growing company with a national footprint. First‑shift Monday‑Friday work hours with occasional Saturdays. Competitive pay. Paid time off. Medical, dental and vision insurance. Company‑paid life and short‑term disability insurance. 401(k) and Employee Stock Purchase Plan. Employee referral and purchase programs, tuition reimbursement and more. Employment Type Full‑Time #J-18808-Ljbffr