Accounts Receivable Coordinator I

Benefits Fuel Your Growth with Love's - company funded tuition assistance Paid Time Off 401(k) – 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days Competitive Pay Career Development Welcome to Love's: The Accounts Receivable (AR) Coordinator’s primary responsibility is managing accounts receivable for our clients. This position is strictly business-to-business accounts receivable (very customer-service focused). The AR Coordinator will communicate with our customers by telephone and e‑mail to recover unpaid invoices, and will use Love’s online systems for tracking and information gathering. A secondary responsibility will be to work with the Credit Department by confirming the accuracy of invoices for buyouts and recommending appropriate action to the AR Manager on handling of “hot checks.” Job Functions Contact debtors (customers) within an assigned portfolio to facilitate the invoice verification process and payment of all invoices, and educate our clients on Love’s customer‑service procedures and document all calls for tracking and information gathering Handle about 75–85 outbound collections per day Handle all incoming calls from customers requesting additional documentation regarding outstanding invoices Respond to all requests in a prompt and efficient manner. Strive to achieve customer satisfaction and problem resolution on every call Work with the Credit Department by confirming the accuracy of invoices for buyouts Contact customers and clients regarding hot checks and train on proper procedures Take ownership of assigned projects to ensure superior customer service and reduce company delinquencies Meet individual and unit performance goals for Accounts Receivables as defined by management Perform other duties as assigned by management Perform other duties and special projects as assigned and directed Experience and Qualifications High School Diploma or equivalent required Bachelor’s degree in business or a related field preferred 0–2 years of related experience such as customer service or commercial (business‑to‑business) in accounts receivable/collections strongly preferred Skills and Physical Demands Must be highly skilled at problem solving and dispute resolution Knowledge of Microsoft Office (Excel, Word, etc.) and Lotus Excellent phone skills Must be detail‑oriented, resourceful, and possess time‑management skills Ability to multi‑task and work in a fast‑paced environment Ability to maintain client focus and work with the team to solve communication problems Proven interpersonal skills that build effective relationships with team members in a manner that fosters an environment of integrity and trust Must be able to handle sensitive and confidential situations Ability to communicate clearly through verbal, written, and face‑to‑face methods Ability to work well independently and in a team environment Love's is an Equal Opportunity Employer. Veterans encouraged to apply. #J-18808-Ljbffr Love's Travel Stops