Field Sales Engineer

Description

DMP is seeking a Sales Engineer to join a growing team of pre- and post-sales professionals supporting the physical security industry. This role will support the sales channel across intrusion detection, access control, and video surveillance - helping dealers, systems integrators, and enterprise end-users design, evaluate, and deploy DMP's industry-leading security solutions.

The ideal candidate has a strong foundation in intrusion systems and a working knowledge of complementary access control and video products. You'll thrive in a fast-paced, technical sales environment and serve as the critical bridge between DMP's product capabilities and the real-world needs of dealers and enterprise customers across North America.

DMP is a U.S.-based manufacturer of professional-grade intrusion detection panels and integrated physical security solutions. With decades of experience designing and building security hardware trusted by dealers and integrators nationwide, DMP is recognized for the reliability, flexibility, and depth of its product lines. DMP also supports its partners with designing video surveillance monitoring systems, enabling dealers to deliver comprehensive, fully integrated, monitorable security systems to their customers.

Qualifications:

• 3-5 years of experience in a pre-sales, sales engineering, or technical support role within the physical security industry.
• Hands-on knowledge of intrusion detection systems including control panels, keypads, communicators, sensors, and central station monitoring workflows.
• Working knowledge of access control platforms and video surveillance systems (VMS, IP cameras, NVRs) as complementary disciplines.
• Solid understanding of networking fundamentals including TCP/IP, VLANs, cellular and broadband communications, and cybersecurity best practices as they apply to security devices.
• Experience working with and supporting security dealers and integrators, as well as enterprise end-users.
• Strong ability to translate complex technical concepts into clear, accessible language for non-technical audiences.
• Excellent verbal and written communication skills with confidence presenting to both technical and executive stakeholders.
• Self-motivated, organized, and capable of managing multiple projects and priorities simultaneously.
• Willingness to travel within North America (estimated 25-40%).

Additionally Valued Qualifications:

• Industry certifications such as PSP, ASIS, BICSI, ESA/NTS, or manufacturer-specific credentials.
• Familiarity with central station monitoring platforms and UL-listed installation requirements.
• Experience with DMP products or comparable intrusion panel manufacturers.
• Knowledge of enterprise security procurement processes or commercial/government verticals.

Typical Duties and Responsibilities:

Pre-Sales and System Design:

1. Serve as a primary technical resource for the North American sales team and dealer/integrator network.
2. Design and scope integrated security systems with a primary focus on intrusion detection panels and peripheral devices, alongside access control and video surveillance components.
3. Respond to technical inquiries, RFPs, and proof-of-concept requests in a timely and thorough manner.
4. Deliver compelling technical presentations and product demonstrations to dealers, integrators, and enterprise end-users.
5. Conduct site assessments and produce system design documentation including panel configurations, zone layouts, network architecture, and device schedules for intrusion and fire alarm systems.

Channel and Customer Enablement

1. Travel onsite to support dealers and integrators with training, programming guidance, and system commissioning.
2. Lead sales and technical training sessions covering DMP intrusion panels, access control, and video integration for both channel partners and end-user customers.
3. Manage pilot and proof-of-concept projects on behalf of the sales team, ensuring successful outcomes and clear documentation.
4. Act as a trusted technical advisor to dealers and enterprise clients throughout the sales cycle and transition to post-sale support.

Cross-Functional Collaboration

1. Partner with product, engineering, and support teams to relay field feedback and influence the product roadmap.
2. Collaborate with sales leadership to continuously improve the impact and scalability of the Sales Engineering function.
3. Contribute to the development of technical collateral including application notes, programming guides, configuration documentation, and best practice resources.
4. Observe and adhere to DMP Data Classification policy.

EOE/Disabled/Vet