ServiceNow Sr. Developer

Role Description

We are seeking a Senior ServiceNow Developer to support and enhance our enterprise ServiceNow platform across multiple product lines, including:

• IT Service Management (ITSM)
• Strategic Portfolio Management (SPM)
• Human Resources Service Delivery (HRSD)
• Employee Center Pro (ECP)
• Governance Risk & Compliance (GRC)
• Security Operations (SecOps)
• Vulnerability Response (VR)
• Nuvolo

This role is ideal for a hands-on technical expert who can lead complex development efforts, drive platform best practices, and partner with stakeholders to deliver scalable, secure, and high-performing ServiceNow solutions. Supporting CFPB.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and modules such as ITSM.
• Build and maintain custom ServiceNow functionality using:
  • Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions
  • Flow Designer / Workflows
  • Catalog Items, Record Producers, Service Portal / Employee Center
• Implement and optimize integrations using:
  • REST/SOAP APIs
  • IntegrationHub / MID Server
  • Data imports, transform maps, and scheduled jobs
• Configure and enhance Employee Center Pro experiences and HR service workflows.
• Develop and maintain GRC controls, policy/compliance workflows, and reporting dashboards.
• Support SecOps and VR use cases such as vulnerability ingestion, remediation workflows, and security incident management.
• Provide technical leadership and mentoring for junior developers and administrators.
• Collaborate with platform owners, architects, and business stakeholders to translate requirements into technical solutions.
• Ensure adherence to ServiceNow best practices, SDLC processes, and governance standards.
• Participate in code reviews, testing, deployment, and production support.

Qualifications

• Work Hours 9-6 ET
• 5+ years of ServiceNow development experience in enterprise environments.
• Strong hands-on development experience with:
  • JavaScript on the ServiceNow platform (Glide APIs)
  • Scoped applications
  • Flow Designer / Workflow
  • Service Catalog
• Proven experience supporting multiple ServiceNow modules, including:
  • ITSM
  • SPM
  • HRSD
  • ECP
  • GRC
  • SecOps / Vulnerability Response
  • Nuvolo
• Experience with integrations (REST/SOAP), data loads, and system interfaces.
• Solid understanding of ServiceNow security model:
  • ACLs, roles, groups, data policies
• Strong troubleshooting and performance optimization skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Citizenship: US Citizenship required.
• Clearance: Public Trust T3 (Or the ability to obtain and maintain one)

Preferred Qualifications

• Proven experience supporting multiple ServiceNow modules, including:
  • SPM
  • HRSD
  • ECP
  • GRC
  • SecOps / Vulnerability Response
  • Nuvolo
• ServiceNow certifications such as:
  • CSA (Certified System Administrator)
  • CAD (Certified Application Developer)
  • Implementation Specialist certifications (ITSM, HRSD, SPM, SecOps, GRC, etc.)
• Experience with:
  • CMDB/CSDM and discovery/inventory tools
  • ATF (Automated Test Framework)
  • ServiceNow upgrade planning and execution
  • DevOps tooling and CI/CD pipelines for ServiceNow
• Federal / regulated industry experience (NIST, RMF, SOX, HIPAA, etc.) a plus.

Benefits

• Opportunity to work on a high-impact, multi-module ServiceNow environment
• Collaborative team culture with strong technical leadership
• Competitive compensation and benefits
• Training and certification support