Regional Manager

Swim Club Management Group is looking for a Regional Manager to join our Charlotte team! Swim Club Management Group the leading service provider for swim club management services in the Carolinas and Virginia - offering staffing, maintenance, and renovation services with a focus and deduction to safety. Our purpose is to inspire and create happier and healthier moments. As Regional Manager, you will play a key role in supporting our mission by maintaining a book of business composed of both clients for construction and pool management. This role requires close collaboration with the operations leadership and other staff members, ensuring effective communication between the office and field operations. You’ll work closely with property management companies, Managers within our Commercial Aquatics division, and other stakeholders to ensure the smooth delivery of pool services. ESSENTIAL RESPONSIBILITIES Staff Selection, Training & Development: Identify, train, mentor, and support on-site staff to ensure adherence to Swim Club Management Group’s policies, procedures, and standards, with a strong focus on safety and maintenance. Operational Oversight: Conduct regular inspections of all managed locations (weekly) to ensure that pool services, including filtration, circulation, heating systems, and chemical balancing, meet safety and operational standards. Pool Service Management: Ensure pools are properly maintained through regular cleaning, chemical treatment, equipment checks, and repair as needed. Maintain high levels of customer satisfaction through efficient service and resolution of issues Preseason Pool Preparation Responsibilities: Coordinate pool setup, including filling, filter start-up, and water balancing. Oversee pool opening tasks like draining, cleaning, and chlorination. Manage delivery and installation of pool parts and equipment. Ensure cleanliness and maintenance of the pool and facility. Maintain filter systems and oversee pool furniture preparation. Install and maintain pool anchors and ensure proper signage. Coordinate electrical permits, including filing, payment of fees, and scheduling inspections. Seasonal Responsibilities: Oversee overall supervision of pools, facilities, and supervisors. Resolve disputes involving staff, patrons, clients or other parties. Collaborate with site managers to address issues promptly. Serve as a liaison with board members and attend meetings regarding contracts, problems, and more. Prepare bids for potential work (e.g., hazardous situations, preventative maintenance). Perform routine maintenance and minor repairs on filter systems. Post-Season & Off-Season Responsibilities: Follow up on retention bids and construction work. Coordinate and supervise all aspects of pool closings, including draining, blowing out lines, and storing equipment and furniture. Oversee construction and renovation projects. Conduct end-of-season meetings with site managers, boards, and committees. Manage the continued operation of indoor pool facilities and the late closing of outdoor pools. Focus on expansion and new/retention sales. Coordinate construction and parts procurement. Ensure continued operation of indoor pool facilities. Prepare for the upcoming season by updating procedures, SOPs, and training materials. Handle miscellaneous field tasks such as maintenance and repairs. Manage the hiring and training of crew leaders and supervisors for the next season. Chemical Knowledge & Application: Possess a deep understanding of pool chemicals, including balancing chlorine, pH, alkalinity, calcium hardness, and other chemicals to ensure safe, clean, and clear pool water. Train and guide applicable staff in proper chemical handling and emergency response. Operational Oversight: Regularly inspect all managed locations (weekly ensuring compliance with safety standards, risk management, and customer service protocols. Strategic Planning: Anticipate client needs, seasonal changes, and staffing requirements to adjust operations accordingly. Client Relationship Management: Maintain strong relationships with key stakeholders and attend meetings, ensuring seamless communication and high client satisfaction. Operational Improvements: Recommend and implement improvements to enhance operational efficiency and quality. Talent Management: Manage talent and performance of aquatics personnel, ensuring accountability and follow-up on responsibilities and goals. Safety & Compliance: Cultivate a safety-first culture across all operations and ensure adherence to all safety guidelines and practices. P&L Management: Oversee full Profit & Loss responsibility for the assigned locations, ensuring financial goals are met. Performance Reporting: Provide regular performance updates and reports to operational leadership and clients. Operational Excellence: Ensure consistent adherence to American Pool’s operational procedures and best practices across all locations. SKILLS AND QUALIFICATIONS Experience in the aquatics industry (pool management, lifeguard services, pool construction, maintenance, repair) or related industry Strong business acumen including the ability to oversee multiple locations. Experience in hiring, coaching and training teams to ensure success Education: High school diploma or equivalent required Knowledge of Pool Systems: Understanding of pool filtration, circulation, and heating systems, as well as chemical balancing. Technical Skills: Ability to troubleshoot and maintain pool equipment and systems. Management Experience: strong leadership abilities and experience supervising and leading teams preferred. Customer Service Skills: Good communication skills and a professional, customer-focused attitude. Physical Stamina: Ability to perform physical labor, including lifting heavy equipment, bending, and working outdoors in various weather conditions. Attention to Detail: Ability to inspect pools thoroughly, identify issues, and maintain accurate records. Problem-Solving Skills: Ability to diagnose problems with pool systems and equipment and determine appropriate solutions. Valid Driver’s License : A valid driver’s license with a good driving record is required. This role will be responsible for traveling between various job sites and will be using a company vehicle. PHYSICAL REQUIREMENTS Sitting, Standing, and Walking for long durations. Lifting, pushing, pulling, and carrying heavy equipment (e.g., pool vacuums, filters) up to 85+ lbs. Ability to work in water and perform physical labor. Typically works outdoors for prolonged periods of time, often at commercial properties (hotels, gyms, resorts). The role requires working in various weather conditions, including heat, rain, or cold temperatures. Occasional travel may be needed for client meetings or other business related meetings. Travel to different job sites using a company vehicle or personal transportation. BENEFITS By joining the team at Swim Club Management you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include: Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays Comprehensive health benefits package including access to medical, vision and dental coverage Employee Assistance Program Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance 401(k) benefits with a company match and access to financial wellness educational materials & resources COMPENSATION The Regional Manager position with Swim Club Management Group has an annual salary of $55,000 - $85,000 per annum. The range above is a good faith estimate based on the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the actual salary may vary from the estimates provided above. LOCATION This position is based out of our corporate office located in Huntersville, NC. Travel to client locations across the region will be required. The Amenity Collective is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. Start Your Application First Name (Legal) Last Name (Legal) Email Phone Number By checking this box, I agree to receive texts from Fountain sent on behalf of Swim Club Management Group regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt-out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application or retainment. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service . #J-18808-Ljbffr