Automotive Service Coordinator

Job Description

Job Description

We’re Hiring: Service Coordinator – Front Desk, Parts & Customer Support

Growth Opportunity: Jr. Service Advisor → Service Advisor → Service Manager

M&R Car Import Services II, Inc. is looking for a motivated, organized, and customer-focused Service Coordinator to join our team in Lincoln Park, Chicago.

M&R is a family-owned business that has proudly served the Chicago community for over 44 years. We’ve built our reputation on trust, quality work, and long-term relationships with our customers, and we’re looking for someone who wants to be part of that legacy.

This is a front desk, customer service, cashier, parts, and shop logistics role with a clear opportunity to grow into a Jr. Service Advisor position and eventually into a full Service Advisor or Service Manager role.

The Service Coordinator is a support and administration role that helps keep the shop moving. This person focuses on the important logistical “puzzle pieces” of the business: greeting customers, answering phones, checking vehicles in, organizing parts, helping with estimates, supporting the advisors, and keeping the workflow moving smoothly.

Key responsibilities include:

• Greeting customers with a professional first impression
• Answering phone calls
• Scheduling appointments
• Checking in customer's vehicles in at the front desk
• Handling cashier/payment responsibilities
• Organizing parts, invoices, paperwork, and customer documents
• Helping source parts
• Check inventory
• Entering parts pricing and labor information into the shop software
• Supporting service advisors with customer updates and workflow
• Keeping the front lobby area organized, clean, and professional
• Helping build the blueprint of estimates before they are reviewed and presented by a Service Advisor

This role is ideal for someone who is:

• Friendly, professional, and great with customers

• Highly organized and Detail-oriented

• Reliable, punctual, and willing to learn

• Comfortable on the phone

• Good with data entry, paperwork, and multitasking

• Able to stay calm and focused in a busy shop environment

• Interested in growing within the automotive service industry

Automotive experience is a plus, especially if you have worked in a repair shop, parts department, dealership, or are currently attending automotive school. However, we are willing to train the right person.

Spanish is a strong plus, but fluent English and strong customer service skills are required.

Schedule:

Full-time preferred, Monday–Friday, 8:00 AM–5:00 PM

Part-time opportunities are available

Compensation:

Hourly or salary opportunity depending on experience

Performance-based commissions and bonuses available

Starting pay will depend on experience level and role fit

What we offer:

• Paid training

• Monday–Friday schedule

• No weekends

• Family-owned business environment

• Growth opportunity into Jr. Service Advisor, Service Advisor, and Service Manager roles

• Employee discounts

• Paid holidays/vacation opportunities

• Uniform/shirt options

• Supportive team environment

• Opportunity to learn the automotive service business from the ground up

This is a great opportunity for someone who wants more than “just a front desk job.” We are looking for someone who wants to learn the business, become part of the team, and grow into a long-term career.

Location: M&R Car Import Services II, Inc.

1951 N Sheffield Ave, Chicago, IL 60614

Interested candidates can apply directly through LinkedIn. We will reach out with next steps.

M&R is a family-owned business that has proudly served the Chicago community for over 44 years. We’ve built our reputation on trust, quality work, and long-term relationships with our customers, and we’re looking for someone who wants to be part of that legacy.

Company Description

M&R is a family-owned business that has proudly served the Chicago community for over 44 years. We’ve built our reputation on trust, quality work, and long-term relationships with our customers, and we’re looking for someone who wants to be part of that legacy.