Phlebotomist Team Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Caring. Connecting. Growing together. With direct supervision, coordinates the daily support operations of the Lab Associate group. Serves as functional supervisor or team leader for other Lab Associates. Functions and performs all job tasks and patient testing as the Lab Associates. Position Details Schedule: Full Time, 40 hours. Monday - Friday, 9am - 5:30pm. Will be required to be on‑call once per month. Must be flexible to work different shifts as needed depending on business need. Department: Laboratory Location: 230 Worcester St. Wellesley, MA Primary Responsibilities Exhibits high level of technical skill and functions as resource for other Lab Associates. Functions as a Lab Associate as needed. Takes lead role in ensuring department workflow is of a high quality. Implement operational procedures in accordance with established guidelines; may make minor modifications to standard procedures and reviews exceptions and changes with supervisor. Monitors staff understanding of current procedures and ensures procedures are implemented correctly. May act as point of contact for patient and clinician inquiries, problems and complaints, referring complex issues or requests for test results to appropriate resources. Monitors routine data and information flow for the unit and notifies supervisor of any deviations. May collect data for use in the management decision‑making process and completes standard reports required for the management of the unit. Ensures assigned areas confirm to standards of appearance and that the work and exam rooms are neat, clean, adequately stocked and conform to state and local health standards. Coordinates purchasing of supplies and equipment and maintains adequate inventory. Works with Building Services and Purchasing to secure supplies and equipment necessary to operations. May handle scheduling, timesheet and payroll issues for staff. Performs other duties as assigned. Accesses only the minimum necessary protected health information (PHI) for the performance of job duties and actively protects the confidentiality and privacy of all PHI in all its forms (written, verbal, electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information. Supervisory Responsibilities: Directs and monitors work for a small group of Lab Associates. Provides direction and support to staff to assure departmental effectiveness and efficiency. Orients and trains staff, provides input into evaluating performance, and may act as supervisor in the absence of the actual supervisor. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Required Qualifications High School Diploma/GED (or higher) 3+ years of experience performing the duties of a Lab Associate Preferred Qualifications American Heart Association Basic Life Support (BLS) experience Advanced level of knowledge of Cardiac Life Support (ACLS) Knowledge of medical terminology and certification for CPR Soft Skills Strong interpersonal skills needed with the ability to interact effectively with patients and medical professionals Sound judgement with the ability to work and make decisions in a fast‑paced environment Benefits Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical plan options along with participation in a Health Spending Account or a Health Savings Account Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long‑Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr UnitedHealth Group