SYSTEM ADMINISTRATOR

System Administrator

Clarity Performance Solutions offers a wide range of solutions to health care payers and TPAs, including claims processing, contact center support, auditing, staffing, and customer engagement through multiple channels and expert consulting.

About The Role

Reports to: Chief Information Officer

Location: Hybrid, minimum 3 days a week in office, must be within 20 miles of Overland Park, KS

Status: Exempt, Full Time

Compensation: Annual salary based on experience

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and requests for technical support.
• Provide support to users relating to both hardware, software, network, internet, and remote system connectivity.
• Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems.
• Assemble, install, configure, and evaluate computer equipment.
• Installs new software releases and system upgrades, evaluates, and installs patches and resolves software related problems.
• Completes work orders such as installing equipment, connecting, and moving devices or creating components of networks, etc.
• Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components.
• Perform preventive maintenance for computer, data communication, and peripheral equipment; test and adjust to appropriate standards.
• May coordinate departmental purchases of application software and provide license tracking on all centrally purchased packages such as office suites.
• Managing and maintaining local and cloud-based file storage.
• Maintaining firewalls, routers, switches, etc.
• Monitoring the network for security risks and vulnerabilities.
• Performs other related duties as required to accomplish the objectives of the position.

Accountabilities

• Strong interpersonal and communication skills; ability to explain procedures verbally and in writing; good phone skills.
• Strong ability to learn; ability to follow instructions well; strong analytical skills.
• Familiarity with Operating systems, administrative commands and utilities, user rights and permissions RBAC, security systems, and directory services.
• Ability to install, configure and maintain personal computers, networks and related hardware and software.
• Maintains records, logs, and reports of assistance.
• Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
• Keep current with the latest technology and security standards.
• Confers with users and IT personnel to develop innovative approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.

Education & Work Experience

• Bachelor's Degree or equivalent work experience.
• Minimum of two years of experience in the field or a related field.
• Advanced technical knowledge of current network hardware, protocols, and standards.

Additional Knowledge, Skills, Competencies

• Read and comprehend instructions, discussion, correspondence, and memos in English.
• Ability to communicate technical information to nontechnical personnel.
• Ability to read and analyze technical information to determine the usefulness of hardware and software.
• Clear, effective written and verbal communication skills.
• Resourcefulness and ability to take the initiative in development and completion of work projects.
• Demonstrate excellent time management, prioritization, and ability to multi-task.
• Initiative-taking, driven and resilient to meet and exceed targets and objectives.
• Must be able to maintain confidentiality.
• Ability to manage difficult situations and people in a positive and professional manner.
• Applies effective listening techniques.
• Must be able to work effectively alone and as part of a global team.

Physical Requirements

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to manage other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting moderately heavy objects (40 lbs.), such as computers and peripherals.
• Walking, bending, and reaching intermittently.
• Travel – minimal