Front Desk Receptionist - High Plainz Strains of Garden City

High Plainz Strains | Garden City / Greeley, Colorado
Full-Time | $15.16/hour + tips
Generally 35 hours per week

High Plainz Strains is hiring a full-time Front Desk Associate for our Garden City dispensary.

Our Garden City store serves customers from throughout the Greeley area through both our retail dispensary and drive-thru. Front Desk helps keep that traffic organized while handling one of the store's most important compliance responsibilities: making sure customers entering the dispensary are properly identified and checked in.

This is an entry-level cannabis retail position. Previous cannabis experience is helpful, but it isn't required.

We're looking for someone who communicates well, can keep track of several things happening at once and understands that being friendly with customers doesn't mean taking shortcuts with procedures.

What You'll Do

Front Desk is the connection between customers arriving at the store and the rest of the retail team.

Responsibilities include:

• Greeting and checking in customers
• Verifying identification and following required entry procedures
• Helping manage customer flow into the dispensary
• Answering incoming phone calls
• Answering basic questions about the store and products
• Assisting with online orders
• Checking online orders for accuracy and completeness
• Helping coordinate in-store and drive-thru customer traffic
• Communicating with budtenders and store leadership
• Learning our products and basic cannabis product categories
• Supporting the sales floor during busy periods
• Keeping the Front Desk, lobby and customer areas clean and organized
• Following Colorado cannabis regulations and company procedures
• Recognizing problems or unusual situations and involving a supervisor when appropriate

ID verification is a core responsibility.

We expect the same procedure to be followed whether you're checking in someone you've never met or a regular customer you've seen a hundred times.

What the Job Is Actually Like

Garden City can move quickly.

Customers may be arriving in the lobby while online and drive-thru orders are moving through the store, phones need to be answered and budtenders need information.

The Front Desk employee needs to maintain awareness of what's happening without becoming overwhelmed by it.

We're not looking for someone who simply sits at the entrance.

We're looking for someone who can communicate with customers, keep information organized, notice when something isn't right and help the rest of the retail team keep the operation moving.

There will also be slower periods. Those are opportunities to organize, clean, learn products, work with online orders and help with other appropriate retail responsibilities.

Schedule

This is a full-time position , generally scheduled around 35 hours per week .

Our Garden City dispensary operates seven days a week, so applicants should be available for a retail schedule that can include:

• Opening and morning shifts
• Weekends
• Holidays

Schedules are established according to store staffing and business needs.

Pay and Tips

Base Pay: $15.16/hour + tips

Front Desk employees receive a portion of tips generated by the budtenders working during their shift.

Tips vary according to customer traffic, sales, staffing, shift and other factors and are not guaranteed.

What We're Looking For

The strongest Front Desk candidate isn't necessarily the person who knows the most about cannabis.

We're looking for someone who:

• Enjoys working with customers
• Communicates clearly
• Notices details
• Follows procedures consistently
• Can keep several tasks organized at once
• Remains composed during busy periods
• Can deal professionally with an upset or impatient customer
• Is comfortable using computers and learning retail systems
• Works effectively with different coworkers and personalities
• Takes feedback well
• Knows when something needs a supervisor's attention
• Can be trusted to do things correctly even when taking a shortcut would be easier

Experience in retail, restaurants, hospitality, reception, grocery, banking, convenience stores, customer service or similar work can translate well.

Previous dispensary experience and cannabis product knowledge are useful, but they aren't required.

We can teach someone about flower, concentrates, edibles, cannabinoids and the products we sell.

It's considerably harder to teach someone to be dependable or to care about doing things correctly.

You also don't need to make cannabis your entire personality to work here. You need to enjoy working with people, be comfortable in a cannabis retail environment and take the responsibilities of a regulated business seriously.

Colorado Cannabis Requirements

Applicants must be at least 21 years old .

Employees must have an active Colorado Marijuana Enforcement Division (MED) Employee License before beginning regulated cannabis work.

Already having an active MED license is helpful, but it is not required when you apply.

Candidates who are eligible and willing to obtain one before beginning regulated work are welcome to apply.

Employees are responsible for obtaining, maintaining and paying for their required MED license.

Benefits

Full-time employees have access to our benefits package, including:

• Medical insurance through Kaiser Permanente
• Dental insurance through Delta Dental
• Vision coverage through VSP
• Supplemental accident, illness and gap coverage through Transamerica
• Colorado SecureSavings retirement program
• Paid sick leave
• PTO/vacation beginning after six months of employment
• PTO that increases with tenure, up to four weeks per year after five years
• Performance and wage reviews
• Opportunities to learn additional retail responsibilities
• Participation in our regular customer loyalty program, including 10% back in loyalty rewards on eligible purchases, subject to program terms and applicable law

Learn the Retail Business From the Front

Front Desk is one of the places employees can begin learning how our retail operation works.

You'll gain experience with customer intake, identification and compliance, online ordering, cannabis products, customer communication and the interaction between Front Desk, budtenders and store leadership.

Employees who become proficient in Front Desk and demonstrate reliability and good judgment may have opportunities to learn additional responsibilities or pursue other positions as openings become available.

A retail progression can include:

Front Desk Associate → Budtender → Lead Budtender → Assistant Store Manager → Store Manager

Advancement isn't guaranteed based on tenure. The objective is to develop the skills necessary for the next position and demonstrate that you're ready to take on those responsibilities.

About High Plainz Strains

High Plainz Strains is part of Nature's Herbs & Wellness, a locally owned Colorado cannabis company that has been operating for more than 15 years.

We're still privately owned by the same people who founded the company, with longstanding roots in Northern Colorado. What began as a local cannabis business has grown into an operation that includes dispensaries, cultivation, extraction, manufacturing, warehousing and distribution.

Our Garden City store is an established part of that operation and serves customers from Garden City, Greeley and surrounding Northern Colorado communities.

For an entry-level employee, that means an opportunity to learn cannabis retail in a busy, established store while working alongside employees with experience in several parts of the business.

The expectation at the store level is straightforward: treat customers well, learn your responsibilities, support the people you're working with and do the job correctly when we're busy.

Location: 2506 6th Avenue, Garden City, CO 80631
Employment: Full-time, on-site
Hours: Generally 35 hours per week
Compensation: $15.16/hour + tips

Apply through this posting with a current resume.

High Plainz Strains / Nature's Herbs & Wellness is an Equal Opportunity Employer.