Treasury Management Operations Support I-II (Temp)

Treasury Management Operations Support

This position is a temporary assignment expected to last approximately 90 days.

Summary: Treasury Management Operations Support I (Temp):

The TM Operations Support I is responsible for supporting the Treasury Management Operations Department by ensuring all operational activities run smoothly and efficiently; supports business development officers, front line staff, and TM Operations Support II and higher. Possesses basic level of knowledge of all treasury management services, including but not limited to remote deposit capture, ACH, positive pay, lockbox, and wires. The position promotes business for the Bank by maintaining positive client relations as the TM Operations Support I may connect directly with the clients during continued client support.

Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Summary: Treasury Management Operations Support II (Temp):

The TM Operations Support II, is responsible for supporting the Treasury Management Operations Department by ensuring all operational activities run smoothly and efficiently; supports TM business development officers and front line staff with presenting analysis proformas and treasury services, which requires intermediate level of knowledge of all treasury services, including but not limited to remote deposit capture, ACH, positive pay, lockbox, and wires; and leads the onboarding process of new commercial clients. The incumbent is responsible for maintaining positive client relations and works directly with prospects and clients during onboarding, training, and continued support ensuring client retention.

Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Qualifications: Treasury Management Operations Support I (Temp):

• Requires minimum of 1-2 years' experience in banking.
• Excellent communication skills, both written and verbal.
• Excellent organizational and time management skills with proven ability to prioritize and manage workload.
• Excellent customer service and relationship management.
• Presents a positive and professional image.
• Proficient in providing technical level support.
• Proficient in Microsoft Office Suite including Word, Excel and Outlook.

Qualifications: Treasury Management Operations Support II (Temp):

• Requires minimum of 2-3 years' experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
• Preferred ACH Accredited Professional certificate to be obtained no later than the end of the first year of employment
• Excellent presentation and communication skills, both written and verbal.
• Excellent organizational and time management skills with proven ability to prioritize and manage workload
• Excellent customer service and relationship management
• Strong leadership and interpersonal skills; presents a positive and professional image.
• Proficient in providing technical level support
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook
• Ability to multi-task in a fast-paced environment

Essential Duties: Treasury Management Operations Support I (Temp):

• Ensures accurate and timely completion of all back-office TM operational responsibilities, including processing of transactions, reconciliations, and reports.
• Ensures the delivery of exceptional customer service to both external clients and internal partners such as the branches, all departments and business development officers.
• Ensures the collection of necessary business documents and agreements, when applicable, are received in a timely manner.
• Gathers account activity data for periodic risk reviews for ACH and remote deposit clients.
• Analyzes account activity data to risk rate ACH and remote deposit clients on an annual basis.
• Assist with technical and operational support to Treasury Management clients.
• Assist with technical and operational aspects of onboarding and set up, when needed.
• Stays apprised of new developments and updates to the bank's Treasury Management Services; ensures proficient level of understanding of products. Reviews bank statements and create proformas to assist in proposals to commercial clients.
• Responsible for timely completion of tasks, including but not limited to armored carrier deposits and reconciliation, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications.
• Completion of monthly and quarterly department reports and checklist items.
• Be capable to write custom reports in CRM BI.
• Reviews and responds to Client Interest Forms for Treasury Management Services.
• Assists with the management of the Treasury Management Services email inbox and voicemail to ensure prompt customer service.
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
• Other duties as assigned.

Essential Duties: Treasury Management Operations II (Temp):

• Ensures accurate and timely completion of all operational responsibilities involved in onboarding treasury management service clients
• Ensures the delivery of exceptional customer service to both external clients and internal partners such as the branches and business development officers
• Actively involved in cross training to ensure support for clients and continued movement in the onboarding processes are maintained regardless of staffing
• Ability to complete tasks, including but not limited to armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications
• Ability to complete monthly and quarterly department reports and checklist items.
• Process third party vendor fees
• Writes custom reports in CRM BI
• Reviews bank statements to identify client needs and create proformas to assist in proposals to commercial clients
• May go on site for client visits with Business Development Officers and branch staff, when appropriate
• Ability to take detailed notes when communicating with clients to then address all needs in a timely manner
• Ensures the collection of necessary business documents and agreements, when applicable, are received in a timely manner
• Leads trainings on Treasury Management Service products and procedures; ensures clients are educated on applicable rules and regulations
• Support clients and ensures continued progression of the onboarding process
• Works closely with Business Development Officers in providing a high level of customer relations and service to business customers
• Analyzes account activity data to risk rate ACH and remote deposit clients on a periodic basis; identifies any account activity issues or recommendations for limit updates
• Stays apprised of new developments and updates to the bank's Treasury Management Services
• Ensures client files are complete and in compliance; maintain documentation within client files to track updates to relationships and/or services
• Reviews and responds to Client Interest Forms for Treasury Management Services
• Updates balances and new accounts monthly in the TM Tracking Log and ensures the proformas and operational tracking log portions are kept up to date; must submit to TM Operations Support III for review in a timely manner
• Manages the TM Services email inbox and voicemail to ensure exceptional customer service
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
• Other duties as assigned

Supervisory Responsibilities: These roles have no supervisory responsibilities.

Physical/Mental Demands & Work Environment:

The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The work environment is typically quiet to a moderate noise level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.

Requirements

See qualifications above.

Poppy Bank is proud to offer a competitive compensation and benefits package. The pay range is intended as a general guideline