Collections Specialist

Hiring Department Student Financial Aid Job Description

JOB SUMMARY

The Collections Specialist provides technical, clerical, andfinancial services to students and the campus community. Theposition collects and processes required documentation and studentdata to support financial aid eligibility determinations, advisesstudents and families regarding financial aid and student accountmatters, and provides financial counseling that supports a completefinancial plan. The role performs cashiering services, processespayments and refunds, manages third-party billing activity, andsupports the collection of delinquent accounts. The incumbent isexpected to provide accurate, timely, and student-centered servicewhile maintaining appropriate financial and student records.

PRIMARY RESPONSIBILITIES

Student Financial Services and Counseling - 20% Provide technical and clerical assistance to students by collecting required documentation and processing relevant studentdata used to determine financial aid eligibility. Advise students, prospective students, and parents regardingfinancial aid programs, application processes, student accounts,and available payment options. Deliver financial counseling that helps students understand theirobligations and develop a complete financial plan. Cashiering and Payment Processing - 5% Provide cashiering services to students and other members of thecampus community in accordance with established procedures. Receive, process, and accurately record student, third-party, andother campus payments. Respond to payment-related questions, research transactionconcerns, and provide clear information regarding account activityand balances. Billing, Refunds, and Account Administration - 25% Create and maintain third-party billing entries and coordinatethe collection and application of related payments. Process student and corporate refunds accurately and inaccordance with applicable university procedures. Maintain complete and accurate financial records and supportcoordination of financial aid information with data processingsystems as assigned. Delinquent Accounts and Collections Support - 50% Review delinquent student accounts and complete required steps torefer or process accounts for collection. Communicate professionally with students and other responsibleparties regarding past-due balances, payment requirements, andaccount resolution options. Document collection activity, update account information, andcoordinate complex or unresolved matters with the appropriateoffice or supervisor. Review and process intercepted tax offset accounts and adjustaccounts as necessary. As with all positions, may perform other job-relatedresponsibilities as needed to support departmental and campus-wideneeds.

CORE COMPETENCIES

Student-centered customer service Financial aid and student account knowledge Cashiering, billing, and payment processing Collections and account resolution Accuracy, confidentiality, and recordkeeping Clear communication and financial counseling

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Work is primarily performed in an office and customer serviceenvironment with frequent interaction with students, families,campus departments, and members of the university community. Therole requires regular use of a computer, telephone, cashieringequipment, and student financial systems, along with sustainedreview and processing of detailed financial and studentinformation. The position involves handling payments andconfidential records, managing multiple priorities, andcommunicating with individuals regarding sensitive financialmatters.

SUPERVISORY RESPONSIBILITIES

This position does not have formal supervisoryresponsibilities. Shift 8am - 5pm Monday through Friday with some extended hours duringpeak volume times. Minimum Qualifications A Bachelor's degree or an equivalent combination of education andexperience and at least 4 years of experience from which comparableknowledge and skills can be acquired is necessary Preferred Qualifications 5 years of experience Anticipated Hiring Range $19.25 -$27.40 Grade: GGS-010 University Title: MANAGER II STUDENT SUPPORT SERVICES Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including: medical dental and vision plans retirement paid time off short- and long-term disability paid parental leave paid caregiver leave educational fee discounts for allfour UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at Sponsorship Information Employment visa sponsorship is not available for this position. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please email the Office of HumanResources at View email address on click.appcast.io. #J-18808-Ljbffr University of Missouri, St. Louis