Debt Collector

Description

About Blitt and Gaines, P.C.

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation’s largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services.

At the heart of our firm are people—our clients, our employees, and the partnerships we build. Guided by our philosophy— Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence —we uphold integrity, respect, and fairness in every interaction.

Job Summary

Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach. You’ll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations.

Essential Duties

• Manage a high volume of inbound and outbound calls in a fast-paced collections environment
• Maintain and update assigned accounts within the collections system daily
• Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
• Negotiate payment arrangements and settlements in accordance with company and client guidelines
• Accurately update customer account information and notes
• Verify and confirm customer account details and banking information
• Process secure payments and update payment methods as needed
• Investigate and resolve discrepancies on accounts
• Communicate professionally with consumers, attorneys, and third-party representatives
• Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
• Assist the team with projects and other departmental tasks assigned

Performance Expectations

Performance is measured monthly through scorecards evaluating:

• Productivity metrics
• Compliance with regulatory and internal standards
• Attendance and punctuality

Performance is benchmarked against peers with rankings provided.

Requirements

Education/Experience

• Previous collections experience required
• High school diploma required; associate or bachelor’s degree preferred
• Experience in collections, customer service, sales, call centers, or QA is a plus
• Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)
• Solid understanding of federal and state debt collection laws, including FDCPA

Knowledge/Skills/Abilities

• Excellent verbal and written communication skills
• Strong negotiation and problem-solving abilities
• High attention to detail and organizational skills
• Professional demeanor with a customer-first attitude
• Ability to multitask, prioritize, and manage time effectively
• Self-motivated, accountable, and able to work independently
• Positive mindset with adaptability and drive to learn
• Comfortable working in a performance driven, bonus structured environment

What We Offer

• Competitive base pay
• Monthly performance-based bonus opportunities
• Paid Time Off (PTO) and Paid Holidays
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance
• Short-Term Disability
• 401 (k) retirement plan
• Profit sharing
• Professional Growth and Advancement Opportunities