Practice Assistant - Administrative

Job Description

Job Description

180047 Practice Assistant- Administrative, Chelsea, MA, 3 Months contract
Sigma, Inc. is looking for Practice Assistant- Administrative to work onsite with Beth Israel Lahey Health Primary Care in Chelsea, MA.

Schedule:

• Monday – Friday, 08:45 AM - 05:15 PM
• Must be separated from BILH for a min of 6 months in order to be considered (perm, per diem, contract).

Requirements:

• Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. (Front Desk).
• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers.
• Prepares schedules, medical records and other documents in accordance with quality standards.
• Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
• Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems.
• Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan.
• Collects required co-payments according to standards.
• Directs patients to next service area.
• Monitors patients and visitors entering, waiting, and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs.
• Provides patient with any relevant educational materials as indicated.