Language Center Operations Assistant

Language Center Operations Assistant

To spread joie de vivre through language, culture, and connection! Attracting over 150,000 visitors annually, L'Alliance New York is the city's premier center for French language and francophone arts and cultures. As an independent, not-for-profit organization, L'Alliance New York's mission is to provide our members and students with engaging French language classes and audacious multi-disciplinary programming that celebrates the diversity of francophone cultures and creativity around the world.

L'Alliance New York is internationally known for offering the largest selection of fully-immersive French language courses for students aged one to 101, and for its renowned cultural programming including the annual Bastille Day celebration that takes place on New York's famed Madison Avenue, attracting over 50,000 visitors each year; the Crossing The Line arts and performance festival that engages NYC cultural institutions in bringing dynamic international artists to audiences; Animation First, the biggest animation festival in the U.S; and the Comic Arts Fest, celebrating the intersection of American and francophone comic arts.

Position Overview

The Language Center Operations Assistant will be on the frontlines of customer service for the L'Alliance New York Language Center. The individual will be knowledgeable in all Language Center activities (group classes, private lessons, corporate lessons, exams, preschool) and be able to confidently reply to any customer or potential client. You will look for patterns in these interactions in order to help improve communication with students as well as the Language Center's own operations. The hours for this position are Monday-Thursday 12-8pm and Friday 9am-6pm, at our Manhattan location.

Key Responsibilities

• Greet and welcome clients and students, answer all questions they may have.
• Answer questions by phone and email promptly.
• Register students in group classes, private lessons, or exams in person or by phone.
• Support private lesson administration, including scheduling adjustments, cancellations, and renewals.
• Keep students informed of any changes, such as class cancellations or room changes.
• Perform administrative tasks such as preparing class rosters, certificates of completion for students, sending exam results, etc.
• Assist Language Center colleagues as needed.
• Maintain a neat and welcoming reception area.

The job description above is not an exhaustive list of duties. The person in this role will be expected to perform different tasks as necessitated by the role and the overall business objectives of L'Alliance New York.

Who You Are

This role may be a great fit if you are:

• You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista and you're excited to provide that same experience for our students.
• You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone.
• You are a helper. You find it satisfying to help someone solve a problem and you're willing to jump in wherever needed.
• You are an organized multi-tasker who gets a thrill out of checking items off your to-do list.
• You are curious, creative, and open to learning from mistakes.
• You are tech savvy and comfortable learning new programs and tools quickly.
• You have a passion for the French language and culture and want to share that passion with others.

Experience & Qualifications

• Must hold valid U.S. work authorization
• Bachelor's degree or equivalent work experience
• Native-level English fluency; strong French language skills (verbal and written)
• Exceptional communication and interpersonal skills
• Outstanding customer service skills

Why Join Us

• Generous paid vacation and holiday package
• Health, dental, and vision insurance with employer contribution
• 403(b) retirement savings plan with up to 5% employer match after 2 years
• Free French classes and discounted cultural programs
• Pre-tax commuter benefits (CBP) and flexible spending account (FSA)
• Complimentary L'Alliance New York membership

At L'Alliance New York, you'll join a collaborative, multilingual team that values creativity, kindness, and cultural curiosity. Whether you're helping a student register, sharing a laugh with a colleague, or attending a film screening after hours, you'll be part of a community that believes in the power of language and human connection.