Administrative Clerk

General ClerkRequired Education • High School Diploma or Equivalent Required Qualifications • Strong customer service and communication skills • Proficiency in Microsoft Outlook and Microsoft Excel • Strong organizational and administrative skills • Attention to detail and accuracy • Ability to manage multiple tasks and priorities • Reliable, dependable, and self-motivated • Ability to work effectively in a fast-paced office and warehouse environment • Strong problem-solving and follow-up skills • Ability to work independently and within a team environment Preferred Qualifications • Previous clerical, administrative, customer service, billing, or office support experience • Experience supporting warehouse or distribution operations • Experience with invoicing, billing, or order processing • Experience processing customer returns and RMAs • Experience working with ERP or inventory systems Job Summary The General Clerk supports daily branch operations by performing administrative, billing, reporting, customer service, and warehouse support functions. This role serves as an important link between office operations, warehouse activities, and customer service by ensuring accurate processing of orders, billing transactions, customer returns, and branch documentation. The ideal candidate is highly organized, detail-oriented, and customer-focused with the ability to prioritize multiple responsibilities while maintaining accuracy and professionalism. Job Duties Branch Operations Support • Provide administrative support for branch operations • Assist with billing, warehouse, customer service, and returns activities • Support daily office operations and special projects • Maintain accurate records and documentation Order & Pick Ticket Management • Allocate inventory to customer orders • Print and distribute pick tickets • Monitor and process "Must Ship Today" orders • Assist in ensuring timely order fulfillment Billing & Reporting • Process customer billing for freight and inventory transactions • Review reports to identify invoice discrepancies and order issues • Investigate and resolve billing-related concerns • Maintain accurate billing records and documentation Customer Returns Processing • Generate Return Material Authorizations (RMAs) • Process customer credits and returns documentation • Coordinate repair-return activities • Ensure return transactions are completed accurately Warehouse Support • Assist with product receiving activities • Support product picking and inventory-related tasks • Coordinate with warehouse personnel as needed • Help maintain efficient order processing workflows Administrative Functions • Open, sort, and distribute incoming mail • Maintain physical and electronic filing systems • Support year-end administrative projects • Coordinate office supply and lunch orders • Perform general clerical duties as assigned**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**