Manager, Customer Service
$214.39k - $321.58kLadders
For our client, we are seeking a Manager Customer Service to join the team of a leader in the Enterprise Technology space. This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment. Location: Richardson, TX - US based candidates only, no visa sponsorship available Compensation: $214,386 – $321,579 annually Responsibilities Lead the deployment of large-scale SaaS platforms for enterprise contact centers Oversee integration processes between CRM systems and cloud telephony tools Collaborate with cross-functional teams to enhance system performance and customer onboarding Act as a strategic partner to ensure successful deployments and customer satisfaction Manage optimization of WFM and QM software for improved scheduling and performance Design and maintain workflows across various customer service channels Drive AI initiatives, including chatbot integration and machine learning automation Qualifications Master's degree in Information Systems, Computer Science, or related field 5 years of experience in customer service or contact center management Deep knowledge of SaaS platforms, specifically in enterprise settings Proficiency with CRM systems like Zendesk, Salesforce, and Amazon Connect Experience with WFM and QM platforms in contact centers Expertise in implementing conversational AI solutions and automation Demonstrated leadership in managing global teams Benefits Hybrid work option based on company policy Professional development opportunities for staff Support for mentoring technical engineers in different regions Access to emerging CX technologies and tools Performance analytics to continuously improve service delivery Our client is an equal opportunity employer. #J-18808-Ljbffr
$214.39k - $321.58k
...beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across enterprise contact centers, ensuring on time delivery and...SuggestedRemote workNICE
Richardson, TX1 day ago- Join to apply for the Manager, Customer Service I role at Chewy . Our Opportunity Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Richardson, TX location. The right person will be a people leader, responsible...SuggestedShift work
- DescriptionThe Marketing Manager, Client Marketing, leads the strategy, planning, and execution of integrated marketing programs that... ...Business Development, Corporate Marketing, and Marketing Shared Services to deliver coordinated client experiences. Success is measured...Suggested
$120k - $165k
...mission: use technology to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film... ...engine and a competitive advantage, not a cost center. As our Manager of Customer Service, you'll own the quality, speed, and...SuggestedLocal areaJiffy Limited
Dallas, TX3 days ago$65.6k - $86.1k
...solutions and true partnership to help our customers find matches that make their jobs and... ...delivering innovative, sustainable products and services. Our culture guides us and creates a... ...exceptional customer service, order management accuracy, and operational excellence. This...SuggestedTemporary workLennox
Richardson, TX1 day ago$90k - $100k
...Job Description Job Description Client Services Manager Plano, TX (Hybrid – 4 Days Onsite Weekly) Full-Time Salary: $90,000... ...improvement initiatives focused on operational efficiency and customer experience What We’re Looking For Required Qualifications...Full timeO'Neil Digital Solutions
Plano, TX13 days ago- U-Haul International, Inc. is seeking a Center Storage Manager who will administer self-storage operations, handle transactions, rentals... ...advancement opportunities. The role emphasizes responsible customer service, daily inspections, and participation in U-Haul University...
- ...Manager, Client Services Founded in 1973, O'Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex... ...offers state of the art publishing solutions through our customer-centric applications and services include electronic...Work experience placementWork at officeLocal area
O'Neil Data Systems
Plano, TX4 days ago - ...The Director of Client Services Portfolio, under the direction of the Vice President of Client Services, supervises a physical location and manages up to seven Association Managers. The role ensures that CMA’s service standards, mission, and values are upheld while driving...Contract workRelocation package
RTI COMMUNITY MANAGEMENT ASSOCIATES, INC.
Plano, TX2 days ago - ...portfolio. This role is accountable for building and developing the management layer of the BenAdmin CS team, establishing the operating... ..., including coordination with ACA, System Configuration, Data Services, and the Benefits Support Center. This role also plays a...Remote work
- Collectors Universe, Inc. is seeking a Customer Care Supervisor for the PSA division, based onsite in Plano, TX. You will lead day-to-day... ..., shaping operational strategy and delivering exceptional service at scale for collectors worldwide. The role requires 6+ years in...Worldwide
- Position Summary The Manager, Client Mail Services is a strategic leadership role responsible for the overall direction, profitability, resilience... ...for providing the client with the highest level of customer service, the implementation of quality control systems to...Work at officeLocal areaRemote workFlexible hours
- Manager, Client Services This position is at O’Neil Digital Solutions (ODS), a leading IT consulting firm that specializes in optimizing complex end‑to‑end business process systems across multiple industries. Summary The Client Services Manager’s priority is to support...Work experience placementWork at officeLocal area
$58.09k - $76.44k
...Customer Service Supervisor The Customer Service Supervisor leads daily operations across multiple customer service channels, including... ...supervises and coaches staff, monitors performance metrics, manages scheduling and workload distribution, and resolves escalated...Immediate startShift work- ...lifecycle delivery quality, and client satisfaction. You will build the management layer, establish scalable operating systems and playbooks, and coordinate with ACA, System Configuration, Data Services, and the Benefits Support Center. The role drives adoption of...Remote job
- ...attend project staff meetings to brief on safety issues. Perform other duties as necessary. Qualifications: Strong management, leadership and interpersonal skills with the ability to communicate well both verbally and in writing. At least (3) years of...Full timeFor subcontractorWork at officeLocal areaImmediate startFlexible hours
B & B CONCRETE CO. INC
Plano, TX2 days ago - ...Manager, Enterprise Client Success Dynatron is championing a new standard of Fixed Ops... ..., and expansion of our enterprise customers are critical to what comes next. We're... ...planning, executive relationships, and service expectations. Design scalable, repeatable...
- ...hair care, nails, and skin care to retail customers looking for salon quality products at a... ...oversight of travel policies, expense management systems, corporate card administration,... ...preferred travel vendors to ensure high-quality service while maximizing cost savings and value...Contract workWork at officeFlexible hours
$2,752 per week
Job Description & Requirements GLC On-The-Go is seeking a travel Cath Lab Technologist for a travel job in Richardson, Texas. Specialty: Cath Lab Technologist Discipline: Allied Health Professional Start Date: 06/08/2026 Duration: 13 weeks 40 hours per week Shift:...Weekly payFull timeContract workRelocation packageShift work$2,691 per week
Job Description & Requirements Voca Healthcare is seeking a travel Mammography Technologist for a travel job in Plano, Texas. Specialty: Mammography Technologist Discipline: Allied Health Professional Start Date: 03/16/2026 Duration: 13 weeks 40 hours per week Shift...Weekly payZero hours contractFlexible hoursShift work- Collectors in Plano, TX is seeking a Customer Care Supervisor for the PSA division to drive the customer experience at scale. You will... ...with five days onsite. Ideal candidates have 6+ years in customer service, including 2+ years in supervision, and a track record of SOPs...
$151.9k - $173.4k
...Overview Manager, Client Development (Auto) As a Manager, Client Development at Capital... ...future developments to deliver a better customer experience. You'll do it all in a... ...to drive improvement in quality, volume, service, and profitability. Contribute with Strategy...Full timeTemporary workPart timeLocal areaCapital One
Plano, TX1 day ago- StoneEagle in Richardson, TX is seeking a client-focused Relationship Owner to manage high-value accounts. This hybrid role emphasizes trusted relationships, proactive outreach, and ownership of customer journeys from onboarding to resolution, without promising uncommitted...
$187.3k - $213.7k
...Maintain a deep understanding of our dealership customer problems and be able to prioritize them... ...and execution: Plan, execute and manage the go-to-market strategy. Oversee multiple... ...to drive improvement in quality, volume, service, and profitability Strategic; analytic orientation...Full timeTemporary workPart timeLocal area- A leading wealth management firm in Richardson, TX is seeking an Operations Director to lead operational strategies. This key role involves overseeing client service, technology integration, and team development. Ideal candidates will have a Bachelor’s degree and 5-8 years...
- Collectors Universe Inc. is seeking a hands-on Supervisor, Beckett Customer Care to lead the daily operations of our Plano, TX in-office... ...team. You will coach Team Leads and Representatives, drive service levels and KPIs, and ensure a superior customer experience across...Work at office
- The Jonus Group in Plano, TX is seeking a Personal Lines Account Manager to oversee client relationships, handle day-to-day account services, and support producers with new and renewal business. The role emphasizes accuracy, proactive service, and strong communication in...
- Henderson Engineers, Inc. is seeking a project manager to deliver strong client experiences across multiple market sectors in Plano, TX... ...bring a solid PM background, relevant AEC/Professional Services experience, and the ability to manage complex projects while maintaining...
- Randstad in Richardson, TX is hiring a Site Manager to support Randstad Inhouse Service (RIS), embedding on client sites to solve workforce challenges and partner with client HR. You will build relationships with hiring managers, understand staffing needs, screen and interview...
- LeadsOnline is seeking a Client Training Manager to lead and refine our external and internal training offerings. You will guide the training function, mentor instructors, and collaborate across departments to drive value and align with company goals. The role focuses on...
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