Regional Quality Improvement Administrator (Administrator I)

Regional Quality Improvement Administrator I

The Emergency Medical Services (EMS) Division of Public Health Seattle & King County seeks to fill a Regional Quality Improvement (RQI) Administrator I position within the Regional Quality Improvement Section. The EMS RQI section is responsible for various data, research and technical programs for the region, including managing the regional Cardiac Arrest Surveillance System, providing guidance and training for the regionally used electronic health record (EHR) system, performing data analysis related to medical and operational QI projects, conduct grant related research programs, and support other EMS and Public Health teams with EMS related data integration.

The EMS RQI Administrator I provides administrative, operational, and program coordination support for Regional Quality Improvement (RQI) programs and activities. The position works within the Regional QI team to assist with operations and provide proactive administrative support for regional projects and KCEMS related requests from partnering agencies. Responsibilities include preparing correspondence, presentation materials, managing administrative tasks for regional events, creating data visuals and presentations; coordinating logistics for regional meetings and events, maintaining shared resources and documentation; data retrieval, organization and fulfilling requests.

The position also provides administrative support to the Regional QI Section Supervisor by collaborating with the division finance and administration section to fulfill personnel-related administrative processes, assist with contract management, supervisor correspondence and calendar management, records management, and other section operations. Additional responsibilities include ordering and delivering equipment, software, supplies, and monitoring systems, submitting tickets as needed. Data related tasks entail responding to routine requests; assisting with data requests and information management; and maintaining an understanding of HIPAA requirements and the sensitivity of information managed within Regional QI.

The position reports to the Regional QI Section Supervisor and is expected to work onsite Tuesday through Thursday, with the ability to travel throughout the region as needed. This role is expected to work independently while maintaining consistent communication with the Section Supervisor and Functional Analyst III regarding priorities, deadlines, and project status.

The RQI Administrator supports the Regional Quality Improvement Section by coordinating administrative activities and assisting with data requests, system documentation, and operational tasks that support regional EMS research, evaluation, and system monitoring.

The EMS Division provides core regional services essential to delivering the highest quality out-of-hospital emergency care across King County. The division partners with 25 first responding EMS agencies staffed by more than 4,500 EMTs and paramedics who respond to more than 255,000 EMS patient care incidents annually. Additional partners include regional dispatch centers, hospitals, mobile integrated healthcare programs, private ambulance providers, and community organizations serving more than 2.3 million residents across King County.

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

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Work Schedule: Monday through Friday, 8:00 am to 5:00 pm, 40 hours per week. Non-Exempt and subject to the Fair Labor Standards Act (overtime eligible).

Remote and Onsite Work: The RQI team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building, 401 5th Ave, Seattle, WA 98104 and will periodically travel throughout the region as needed. A County vehicle will be available for use.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Job Duties

Coordinate regional meetings, trainings, and events, including scheduling, room resource, communications, preparing materials, presentations, and distributing communications.

Provide administrative support to the Regional QI Section Supervisor by collaborating with Administration section to update processes, assist with calendar and communication tasks, prepare data visuals and formatting for annual reports.

Develop and monitor Regional QI SharePoint sites and system monitoring, managing permissions and submitting tickets related to troubleshooting RQI data systems.

Prepare high volume correspondence to patients and providers, utilizing proofreading and communication skills.

Provide administrative support for CEEMS including data management, and assisting with recruiting, training and special events

Assist with data requests and retrieve information for MEO, dispatch centers and agency statistics.

Serve as a liaison to EMS agencies and regional partners by routing requests and questions to supervisor and Functional Analyst.

Experience, Qualifications, Knowledge, Skills

Minimum Qualifications:

• Minimum of one (1) year experience coordinating recurring meetings, community events, or training activities.
• Minimum five (5) years' experience with Microsoft Office Suite and Apple products, including iOS, Outlook, Word, Excel, PowerPoint, Teams, Zoom, or similar workplace applications.
• Experience using Microsoft Excel to organize, retrieve, compile, and evaluate data from multiple software applications or data systems.
• Minimum of one (1) year managing communication platforms, websites, SharePoint sites, or project management applications including requesting/granting internal/external permissions, downloading/uploading info and placing Help Desk tickets.
• Experience providing administrative support to managers or supervisors, including calendar management, correspondence, records, contracts, or other administrative functions.
• Demonstrated ability to organize multiple priorities, maintain accurate records, and meet deadlines, communicating status and following up as needed.
• Valid WA State Driver License at time of application
• Ability to assist in lifting up to 50lbs. (minimal)

Desired Qualifications:

• Experience with using database systems to identify discrepancies
• Experience planning and coordinating large-scale meetings, trainings, conferences, or other events
• Experience serving as the primary point of contact on a regional scale managing communication between multiple departments, agencies, or external organizations.
• Experience with Canva, Adobe or similar applications to develop professional reports, visual communication materials and writing narrative summaries for technical or operational information.
• Experience with primary maintenance of project management software or processes
• Experience maintaining SharePoint sites, WordPress websites, or other internal or external communication platforms.

Supplemental Information

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Application Process

If you are interested in pursuing this position and supporting King County's vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Catherine Fitzpatrick.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely