Google Workspace Administrator and Remote Hardware Support

Google Workspace Administrator And Remote Hardware Support

Location: Mexico (Remote)

Key Responsibilities:

• Manage user accounts, groups, and organizational units within Google Workspace.
• Manage Jira, Confluence, Hiver, Slack, and other productivity tools for the organization
• Provide technical support and troubleshooting for Google Workspace applications, including Gmail, Google Drive, Google Docs, Google Sheets, Google Meet, etc.
• Manage Hiver, Zoom, Teams, CRM solutions, Domo, Zapier, KnowB4, RingCentral, in-house and off-the-shelf applications, as needed.
• Track work tickets in Jira, triage, and escalate as needed.
• Procure equipment and software for team members after approval.
• Monitor system performance and usage to ensure optimal functionality and efficiency.
• Manage cybersecurity, backups, business continuity, and compliance tasks.
• Collaborate with end users on finding resolutions for their needs.
• Handle user account creation, deactivation, and permission management.
• Implement and manage security settings, including two-factor authentication, data loss prevention, and access controls.
• Perform monthly reporting tasks and report KPI.
• Manage Google Chrome, Windows, and Mac devices.
• Administer O365 account for some users.
• Patch management or corporate devices.
• Familiarity with other cloud services and platforms (e.g., AWS, Microsoft 365).
• Ensure compliance with organizational policies and regulatory requirements.
• Respond to security incidents and implement corrective actions as needed.
• Organize and document incident response and service management processes.
• Other tasks as assigned.

Technical Requirements:

• Excellent interpersonal, communication, and English comprehension skills, and the ability to remain calm and professional under all circumstances.
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
• Configure and customize Google Workspace applications, Slack & Hiver mailboxes to meet the needs of the organization.
• Develop and implement policies for email retention, data sharing, and access control.
• Integrate Google Workspace with other enterprise systems and third-party applications.
• Proven experience as Admin for Google Workspaces, preferably a multiple workspace structure
• Hiver Admin a plus
• Experience with Jira ticketing and Confluence,
• Ability to write clear and concise instructions and proposals
• Ring Central Admin experience
• In-depth knowledge of Google Workspace products and services.
• Experience with cloud-based administration and security best practices.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience administering AWS and O365.
• Certifications in Google Workspace Administration (e.g., Google Certified Professional - Google Workspace Administrator) are a plus.

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

About Us:

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering

Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc.

We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.