Bell Person

Job Description

Job Description

SUMMARY

The Bell Person, meets and greets guests when they arrive and depart and assists guests in transporting luggage and other items to and from guest rooms. This position coordinates guests’ needs, requests, and inquiries to ensure superior service and value for all guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation.
• Demonstrates a personal commitment to guest service in responding promptly to guests’ needs.
• Committed to making sure every guest is satisfied.
• Meets or exceeds guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Implements and practices guest service initiatives and performs to Hotel Standards.

Bell person Operations

• Attendants carry luggage for hotel guests.
• Escort incoming guests to their rooms
• Greet guests in the public area, offer assistance, and interact with them.
• Offer information regarding features of rooms, services of hotel and points of interest.
• Assist guests with special needs.
• Deliver items and messages for guests.
• Handle guest requests.
• Coordinate guest transportation and ensure that taxis are offering high standards of service.
• Be aware of daily events and locations and communicate those details with guests.
• Maintain luggage storage areas.
• Occasional cleaning and maintenance of common areas.
• Provide area maps, brochures, and other literature.
• Provide information on facilities, services, events and attractions, tours, travel routes and transportation schedules.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Always comply with the standards and regulations to encourage safe and efficient hotel operations.
• Other duties as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent, plus relevant experience in customer service.

LANGUAGE AND MATHEMATICAL SKILLS

• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to effectively communicate with employees, guests, and supervisors for optimum operation of the property.

REASONING ABILITY

• Ability to apply common sense of understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stoop, kneel, or crouch.
• Lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.