E-Commerce Coordinator

Description

We have an exciting opportunity as a FT E-Commerce Coordinator in our new Bohemia Store! We are actively seeking a new team member who has experience working in E-Commerce with strong knowledge of the functions of a E-Comm Coordinator. This individual will create an outstanding customer experience through exceptional service within our online customer orders. With the assistance of a hand held computer, our E-Commerce Coordinators are responsible for assisting customers with their online orders, providing fast order picking services, and coordinating the store E-Commerce pickups and deliveries. This individual will also direct the E-Commerce clerks with daily tasks.


Responsibilities

• Will be responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Will initiate and complete selection process for customers' on-line orders.
• The E-Commerce team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• While shopping in-store, this position will scan and bag orders on the go while following all bagging standards.
• Works with the E-Commerce team, communicating any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders and store products in optimal temperature zones.
• Read and follow directions provided within the notes section of each order
• Ensure quality and freshness of all items chosen
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce Supervisor
• Learn and adapt to new and improved processes
• Meet/exceed productivity standards
• Other duties and functions as assigned

Requirements

• Must be at least 18 years of age
• H.S. Diploma or equivalent
• Ability to work without supervision
• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills
• Must have open availability to include M-F and weekends. Schedules will be made according to store need.
• Must be able to speak, read and understand the English language

We offer a comprehensive benefits package including Medical, Dental, Vision, 401(K), 50% off lunch, 25% off in store shopping and more!