Customer Service Representative

Do you love having fun, meaningful conversations while getting your steps in? We are looking for people just like you! Our Customer Service Representatives help customers in our retail locations throughout the great state of Tennessee. You’ll provide our customers with world-class customer service while working to crush your personal goals.

To succeed in this role you will need to be a positive, motivated employee. You must love to constantly learn new things and are someone that never wastes valuable time. Our stores are open 365 days a year, so employees must be available for a variety of shifts including weekends and holidays! 

What You’ll Do:

• Welcome customers and work to provide the best customer experience possible
• Help customers with loans, check cashing, wire transfers, money orders, and bill payments
• Work with team leads to meet and exceed monthly goals 
• Call customers who have started loan applications to help them come in and complete the process 
• Answer any and all customer questions – yes, we really mean all
• Use company best practices to provide consistent and amazing customer service 
• Work with money – being able to reconcile a cash drawer accurately is a must!
• Listen and be able to build relationships with your customers and teammates
• Happily complete other responsibilities assigned by your management

What We’re Looking For:

• High School Graduate or equivalent 
• Dedication to helping others 
• Experience in service-related field (cash handling experience preferred)
• Understand the demands of working in a retail environment
• Excellent sales skills focused on growing the company
• Must be observant and have great judgment
• Stay coachable – this is one of the keys to growing with our company

Benefits We Offer:

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include: 

• Starting pay at $15 an hour
• Generous PTO and paid time off to volunteer
• Paid parental leave 
• 100% company-paid health insurance
• 401k with 5% company match 
• Student Loan Repayment Plan 

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