Desktop Support

Job Description

Job Description

Codeworks, an LRS company, is seeking a Technical Support Engineer for a long-term contract opportunity in Madison, WI. This hands-on role will support end users, computer hardware, network infrastructure, and audio/visual technologies across multiple locations throughout Wisconsin.

Responsibilities

• Install, configure, troubleshoot, and maintain computers, printers, scanners, and related peripherals.
• Provide onsite and remote technical support to end users.
• Support audio/visual and video conferencing technologies.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Perform equipment deployments, upgrades, and field service activities.
• Support infrastructure hardware and cybersecurity initiatives.
• Document technical issues, resolutions, and installations.

Qualifications

• Associate's Degree in Computer Science, Computer Technician, or related field.
• 2+ years of desktop support, technical support, or field service experience.
• Experience installing, configuring, repairing, and maintaining computer hardware and software.
• Knowledge of LAN/WAN networking.
• Strong troubleshooting and customer service skills.
• Experience supporting printers, scanners, and peripherals.

Preferred Qualifications

• Active Directory and Group Policy experience.
• Windows Server and Remote Desktop Services experience.
• Audio/visual or video conferencing support experience.
• Knowledge of digital audio recording equipment.
• Networking experience.

Additional Information

• Candidates must be current Wisconsin residents. No relocation permitted.
• Position requires 25-50%+ travel throughout Wisconsin, including occasional overnight travel.
• Valid Wisconsin driver's license and insurance required.

The base range for this contract position is $20.00 - $25.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires across all U.S. locations. Individual compensation is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status, or protected veteran status.

In some cases, Codeworks, an LRS company, uses generative artificial intelligence ("AI") in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used solely in support of the assessment of candidate qualifications. All hiring decisions are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact with any questions.