Data Center Facilities Technician

Job Description

Leads ongoing critical environment maintenance and repair for specific service lines. Engages and leads medium-level impact projects and coordinates with relevant stakeholders. Manages incidents that impact Data Center Infrastucture services, resolving incidents in a timely manner. Ensures alignment of own work with safe working practices is maintained. Supports on-site data centers operations related to engineering infrastructure, identifying risks and gaps and troubleshooting as required. Follows and enhances policies and procedures. Participates in training programs for newer members of the team.

Responsibilities:

• Physically capable of climbing ladders, walking long distances within large complexes, and safely lifting up to 50 pounds.
• Ability to obtain government security clearance or certification, such as DOD or VA.
• Comfortable working outdoors, in mechanical rooms, and in computer environments.
• Proficiency in operating company vehicles, radios, and assigned equipment.
• Willingness to work 12-hour shifts, nights, weekends, and holidays as required.
• Flexible to work additional or irregular hours as needed, adhering to local regulations.
• Adhere to corporate and organizational security policies and procedures, understanding the importance of safeguarding corporate and client assets, and taking appropriate action to prevent and report security breaches within the scope of the position.
• Undertake additional responsibilities as assigned.

Certifications:

• Possess a valid Driver's License.
• Hold a Universal Refrigeration Certificate.

Responsibilities

Key Responsibilities
Critical Environment Maintenance Support:
-Completes in ongoing Data Center critical infrastructure maintenance and repair for specific service lines, ensuring that service uptime is maintained to high standards and dealing with faults promptly.
-Employs basic operating knowledge of engineering systems to engage in standard diagnostics and repairs, escalating blockers when beyond scope.
-Applies knowledge of Oracle processes, procedures, and industry standards to resolve routine issues.
-Identifies and shares opportunities for system-level enhancements with both immediate and related teams.
-Participates in evaluating the suitability of components, processes, or action plans.
-Engages and leads medium level impact projects and coordinates with relevant stakeholders.
Incident Management and Operation Improvement:
-Manages Data Center incidents that impact the critical infrastructure, resolving incidents in a timely manner.
-Communicates status of incident to all relevant stakeholders, escalating when needed.
-Collaborates with design, construction, commissioning, facility engineering, and data center operations teams to support integration of new engineering design systems into existing data centers.
-Leads operational optimization and efficiency improvement initiatives.
-Ensures alignment of own work with safe working practices is maintained.
-Engages in cross-functional post-incident reviews for data center by conducting root cause analyses, synthesizing lessons learned, and executing Corrective and Preventive Action Plans (CAPAs) to mitigate recurrence.
-Follows established emergency operations plans when responding to emergency incidents or abnormal events, escalating issues as needed.
Site Commissioning and Build:
-Prepares and reviews simple technical reports to document findings and support recommendations, communicating results within the team and contributing to stakeholder discussions.
-Establishes and ensures infrastructure maintenance schedule is followed.
-Maintains service documentation and reports and ensures logging of all maintenance activities.
-Participates in commissioning activities to ensure alignment with engineering standards and project requirements.
Data Center Operations Management:
-Supports on-site data centers operations related to engineering infrastructure, identifying risks and gaps and troubleshooting as required.
-Participates in communications to ensure operational requirements and specifications are effectively flagged, raised, and addressed, demonstrating influence within broader teams.
-Adheres to developed standards and policy, analyzing documentation and participating in commissioning activities, design summits, and data center commissioning or reviews.
-Documents critical impacting changes and plays an active role in discussions at change advisory board (CAB) meetings.
Engineering Design, Leadership, and Governance:
-Collaborates with senior team members and supports a project or other design and engineering initiatives.
-Supports project team members in delivering specific aspects of data centers for Oracle by performing moderately complex tasks.
-Contributes to the development of policy documents by collaborating with team members, proposing minor changes for policy enhancement.
-Engages in the creation and upkeep of best-in-class policies and procedures.
-Helps prepare technical reports to document findings, communicate progress, and support project or design decision-making, synthesizing information from various sources for manager review.
Training and Knowledge Sharing:
-Participates in training programs for newer members of the team.
-Provides tabletop exercises and scenario-based trainings to newer members of the team.

Additional Responsibilities (as needed)
Colocation Vendor Management:
-Provides advanced input for contract administration, including supporting the generation and review of contracts, change orders, cost forecasts, and other relevant documents to ensure effective management.
-Helps ensure adequate resources are available, such as spare parts, generator fuel, water, and consumables.
-Manages vendor and contractor scheduling and site access, contributing to the completion and execution of work to meet Oracle expectations.

Core Responsibilities
Planning & Execution:
-Completes moderately complex and/or ambiguous assigned tasks in accordance with project requirements. Shifts priorities and resources according to team needs, with some direction.
Collaboration & Partnership:
-Collaborates with team to deliver impactful work and provide support for team objectives. Leverages understanding of business, stakeholder, and/or customer needs to build partnerships within immediate and related teams.
Problem Solving:
-Follows procedures to identify and resolve moderately complex or non-routine issues, escalating as needed. Collects and reviews data and/or information to troubleshoot errors, and helps team address routine issues.
Continuous Learning:
-Actively seeks to build new knowledge and learn new skills and/or tools in one's area of specialization and relevant domains. Listens to, addresses, and seeks feedback, and role models proactively pursuing training to improve performance.
Continuous Improvement:
-Recommends ideas to increase efficiency and effectiveness of non-standard processes, protocols, and workflows.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $28.41 to $56.83 per hour; from: $59,100 to $118,200 per annum.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - OP3

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