Warranty Claims Coordinator

Warranty Claims Coordinator

Are you ready to build your career by joining an international fire, HVAC and security equipment company? If so, our client is hiring a Warranty Claims Coordinator. Position Type: Contract, Remote.

Required:

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1-3 years of experience in warranty claims, customer service, or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data entry and record-keeping.
• Ability to multitask and manage high-volume claims efficiently.
• Familiarity with warranty management software and CRM systems is a plus.
• Detail-oriented with a commitment to accuracy and compliance.
• Excellent attention to detail.
• Strong organizational skills.
• Ability to navigate warranty policies effectively.
• Proactive, customer-focused, and capable of handling multiple claims simultaneously while maintaining accuracy and efficiency.

Responsibilities:

• Plays a crucial role in managing warranty claims, ensuring timely processing, and maintaining strong relationships with customers and vendors.

Key Responsibilities:

• Review and process warranty claims in accordance with company policies and manufacturer guidelines.
• Communicate with customers, vendors, and internal teams to gather necessary documentation and resolve warranty-related inquiries.
• Verify claim eligibility by assessing product defects, service records, and warranty coverage terms.
• Maintain accurate records of warranty claims, approvals, denials, and resolutions.
• Coordinate with technicians and service teams to ensure proper documentation and claim validation.
• Track warranty parts and replacements, ensuring timely processing and delivery.
• Analyze warranty trends and provide reports to management for process improvements.
• Collaborate with accounting teams to process warranty reimbursements and chargebacks.
• Address disputes and escalate complex warranty issues when necessary.
• Stay up to date with industry regulations, warranty policies, and best practices.

Get in Touch: If you think you'd be a good match, submit your resume and reach out to Sparsh at View phone number on click.appcast.io to learn more.