Support Staff 2- IAM

Respite Support Staff

At Project HOME, your work has purpose. Every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. Respite Support Staff will assist residents in achieving recovery and wellness goals, fostering a culture of peer support, and connecting with community resources while role modeling positive behaviors. They play a crucial role in maintaining community peace and security, orienting new residents to program protocols, and promoting a supportive living environment.

Location: Inn of Amazing Mercy, 115 E. Huntingdon St. Phila, PA 19125

Schedule: Part Time - Saturday and Sunday 12AM-8AM (overnight)

Pay Rate: $19.68/hr

What You'll Do:

• Maintain site health & safety
• Provide a supportive, recovery-oriented environment for individuals actively struggling with substance use disorders.
• Grant access to staff, residents, guests, and approved delivery personnel only, ensuring all guests sign the visitor log and logging deliveries.
• Conduct and document building rounds to check the safety and security of residents and the premises.
• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.
• Manage resident interactions independently at the site while having on-call assistance available as needed.
• Support clients with activities of daily living, including laundry, showering, and personal hygiene needs

Communication and Documentation

• Answer incoming calls, take accurate messages, and transfer calls as needed.
• Participate in shift briefing with outgoing and oncoming staff
• Complete accurate and timely documentation in Salesforce (EHR), Microsoft Teams, Outlook, and other designated platforms.
• Follow site procedures to communicate with on-call staff during shift transitions.
• Monitor and document client behaviors, incidents, and program rule violations.

Resident Engagement

• Establish and maintain healthy, respectful relationships with residents, guests, and community members.
• Engage residents in a manner that acknowledges their unique recovery processes.
• Facilitate recovery and community-building groups and activities as appropriate.

Additional Duties

• Attend meetings and trainings, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.
• Assist residents with activities of daily living, laundry, extermination preparation, room turnovers, and receive and document food/program fees, when necessary.

Kitchen Support Duties

• Prepare and serve meals/snacks as designated times as required. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols.

What You'll Bring:

• High school diploma or GED required.
• ServSafe certificate at time of hire or must obtain within 90 days of hire.
• At least 1 year experience working in behavioral health and/or homelessness.

Core Skills:

• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Physical requirements:

• Ability to move through and access different environments/work that involves sitting/standing/walking

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.