Senior Coordinator, Talent Acquisition

Role Description

The Senior Coordinator, Talent Acquisition owns all aspects of the candidate experience post the verbal offer acceptance of a new hire through 90 days post the new hire's start date with WM. This role supports the Talent Advisors, the hiring team, and the candidates through the pre-employment process. The position performs administrative duties including:

• Receiving, processing and tracking pre-employment screens
• Updating and maintaining appropriate databases
• Communicating results

Serves as the candidate's point-of-contact for all new hire inquiries.

• Ensures a positive customer experience by facilitating a welcoming and seamless onboarding experience for candidates and new hires through their first 90 days of employment.
• Manages the full life cycle of the new hire process: interview scheduling, pre-employment, onboarding, staffing phases, and other key stages.
• Serves as a first point-of-contact for candidate questions on background check and drug screen policies and/or processes.
• Acts as brand ambassadors by embodying the company’s People First Commitments and Values of Success and Integrity, Diversity and Inclusion, Valuing Safety, our Environment, and our Customers throughout every interaction.
• Monitors candidates and new hires to ensure efficient progress through all appropriate avenues.
• Builds partnerships by supporting internal and external customers, fostering engagement by effectively responding to inquiries and issues.
• Serves as primary point of contact for candidates and new hires with their People Services Team.
• Provides timely, thoughtful, and engaging messages through written and verbal communication to customers during the hiring process.
• Keeps Candidate Tracker updated by providing current and accurate data indicating the candidate’s/new hire’s status.
• Can recognize and properly handle highly sensitive and confidential candidate and employee data, maintaining its integrity.
• Works proactively to identify and apply solutions, adaptive ideas, and guidance to all customers.
• Maintains working knowledge of processes to answer candidate questions.
• Ensures that candidate and Talent Advisor questions are fully addressed and escalates complex/difficult questions as necessary.
• Follows through to ensure that each pre-employment check is fully executed and stays proactively engaged through every step of the pre-employment process.
• Provides high-quality, timely, and professional customer service.

Qualifications

• High School Diploma or GED (accredited)
• 3 years relevant work experience (in addition to education requirements)

Benefits

• Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days
• Benefits may vary by site