ServiceNow Business Process Manager
Accenture
The Work A ServiceNow Business Process Manager with accountability for delivering Industry Best Practice guidance and collaborating with customers to achieve business outcomes using ServiceNow. Excellent communication, diplomacy, problem‑solving, and creative thinking skills with the ability to understand and respond to customer and business needs in a rapidly changing environment. Deep understanding of the customer's business and the system, features, and functionality to identify and document all required changes and adjustments to enable business operation for users and processes interacting with the system. Lead all process and design workshops for the project and act as a trusted advisor with the customer throughout the engagement. Strong interpersonal skills, customer‑focused approach, and ability to work with cross‑functional teams. Travel may be required, ranging from 25% to 100% depending on business need and client requirements. Here’s What You Need Minimum 4+ years of experience working in the ServiceNow platform. Minimum 4+ years of experience leading workshops, requirements gathering, process definition, process improvement, and re‑engineering. Minimum 4+ years of experience developing requirement documentation, project artifacts, process documents, and creating user stories. Minimum 4+ years of experience identifying how to meet business requirements using ServiceNow. Bachelor’s degree (in Business or IT related field preferred) or equivalent with minimum 12 years of work experience (or associate’s degree with minimum 6 years of work experience). Bonus Points If ITIL v4 Managing Professional or Strategic Leader Certification. Agile Scrum Product Owner Certification. ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications. Excellent communication skills (verbal and written) and presentation and facilitation skills. Advanced MS Office skills (Word, Excel, Visio, and PowerPoint). Extensive experience in process management competencies. Agile Scrum Master certification. Demonstrated ability to provide thought leadership to sponsors/stakeholders in solving business process and/or technical problems with options analysis, risk and impact assessment. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities supplying required accommodations for individuals with disabilities or religious observances. #J-18808-Ljbffr Accenture
$120k - $217.5k
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...Safety, Life Sciences, and Recycling. Our Process Monitoring solutions enable customers to... .... The North America Process Monitoring Manager is a commercial leadership role... ...feedback Develop sales synergies across business units where applicable Operational Excellence...Temporary workWork at office- BNY Mellon is hiring a Senior Specialist in Boston, MA, for their client processing team. This role includes responsibilities like complex analytics, managing client issues, and participating in product development. Candidates should possess a Bachelor's degree and have...
$32 - $35 per hour
Research, Process and Data Manager - Temporary, Part-time (BF) Posted on October 31, 2021 ABOUT THE POSITION The Research, Process and Data Manager provides administrative support to the Advancement and External Affairs team. This role manages a rapid flow of work, handling...Hourly payTemporary workPart time$95k - $125k
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$58k - $70k
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$87.2k - $179.5k
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$131k - $160k
...The Managed Services Data Center Cloud Operations Manager is responsible for the day-to... ...Center Infrastructure Management (DCIM), ServiceNow, asset management, and infrastructure monitoring... ...and non-technical stakeholders Process discipline, documentation, and change...ServicenowContract workTemporary workFor contractorsRemote workWorldwide
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