ServiceNow Business Process Manager
Accenture
The Work A ServiceNow Business Process Manager with accountability for delivering Industry Best Practice guidance and collaborating with customers to achieve business outcomes using ServiceNow. Excellent communication, diplomacy, problem‑solving, and creative thinking skills with the ability to understand and respond to customer and business needs in a rapidly changing environment. Deep understanding of the customer's business and the system, features, and functionality to identify and document all required changes and adjustments to enable business operation for users and processes interacting with the system. Lead all process and design workshops for the project and act as a trusted advisor with the customer throughout the engagement. Strong interpersonal skills, customer‑focused approach, and ability to work with cross‑functional teams. Travel may be required, ranging from 25% to 100% depending on business need and client requirements. Here’s What You Need Minimum 4+ years of experience working in the ServiceNow platform. Minimum 4+ years of experience leading workshops, requirements gathering, process definition, process improvement, and re‑engineering. Minimum 4+ years of experience developing requirement documentation, project artifacts, process documents, and creating user stories. Minimum 4+ years of experience identifying how to meet business requirements using ServiceNow. Bachelor’s degree (in Business or IT related field preferred) or equivalent with minimum 12 years of work experience (or associate’s degree with minimum 6 years of work experience). Bonus Points If ITIL v4 Managing Professional or Strategic Leader Certification. Agile Scrum Product Owner Certification. ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications. Excellent communication skills (verbal and written) and presentation and facilitation skills. Advanced MS Office skills (Word, Excel, Visio, and PowerPoint). Extensive experience in process management competencies. Agile Scrum Master certification. Demonstrated ability to provide thought leadership to sponsors/stakeholders in solving business process and/or technical problems with options analysis, risk and impact assessment. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities supplying required accommodations for individuals with disabilities or religious observances. #J-18808-Ljbffr Accenture
$120k - $217.5k
...IT Asset Management Process Lead The IT Asset Management (ITAM) Process Lead governs enterprise ITAM processes across the full asset... ...control partners. Nice to Have Skills Experience with ServiceNow ITAM, HAM Pro Relevant certifications such as Certified...ServicenowTemporary workFlexible hours- The R&D Process Development Manager serves as a senior technical Subject Matter Expert (SME) for High Liner Foods’ manufacturing processes and systems, with a primary focus on ensuring frozen products are executed for successful full-scale manufacturing. This role acts...SuggestedSummer workWork at officeFlexible hours
$179k - $295.4k
...At ServiceNow, our technology makes the world work for everyone, and our people make it... ...customers by leveraging Integrated Risk Management solutions. What you get to do in... ...Solutions Review customer's current business processes and translate to customer pain points...ServicenowWork experience placementWork at officeRemote workFlexible hours- ...Title ITSM Transformation Program Manager Position Type Long term contract role... ...Change management IT Asset Management ServiceNow (Technical and Functional) Knowledge NOT... ...engagement and communication ~ Process innovation and continuous improvement...ServicenowLong term contractRemote work
$56.58k - $73.56k
...Smithsonian endowment, revenue from business activities, donations,... ..., compliance, financial management, reporting, operations, and... ...Award and Post‑Award Support Processes routine accounting transactions... ...PeopleSoft, WebTA, Concur, ServiceNow, SAM.gov, Research.gov, NSPIRES...ServicenowWork experience placementWork at officeRelocationFlexible hours- ...candidate to enhance organizational effectiveness and improve processes. The role involves collaboration across various teams, focusing... ...in a mission-driven environment, and possess strong project management skills. The position offers a competitive salary and benefits,...
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$128.1k - $239.6k
...mitigate security risks for EY’s business applications hosted in the... ...compliance, vulnerability management, and overall risk reduction... ...vulnerability findings to Jira/ServiceNow Conduct regular security... ...any part of the application process, please call 1-800-EY-HELP3...ServicenowSummer holidayLocal areaFlexible hoursShift work$130.9k - $215.9k
...Safety, Life Sciences, and Recycling. Our Process Monitoring solutions enable customers to... .... The North America Process Monitoring Manager is a commercial leadership role... ...feedback Develop sales synergies across business units where applicable Operational Excellence...Temporary workWork at office- Compass Group USA is seeking a Process Improvement Manager for a premier R&D client in Cambridge, Massachusetts. This position is responsible for leading process governance in various service lines, including Hard Services and Food Services. The role requires a Bachelor...
$228.7k - $331.6k
...firm in Boston is looking for a Senior Director of Process Excellence to lead their Global Business Services function. The role involves developing strategies... ...certification, and demonstrate expertise in change management and digital processes, including automation and ERP...$120k - $217.5k
State Street is seeking an IT Asset Management Process Lead in Quincy, MA to govern enterprise ITAM processes across the full asset lifecycle. This role focuses on ensuring consistent and compliant management of IT assets while driving standardization and operational discipline...- ...reception coverage when needed, processing incoming and outgoing mail... ...content. 4. Building Management and Security: * Functions... ...moves, adds, and changes using ServiceNow and other systems. * Troubleshoots... ...or managerial experience in business administration, business...ServicenowFull timePart timeWork experience placementPlacement yearWork at officeLocal areaWork from home
- BNY Mellon is hiring a Senior Specialist in Boston, MA, for their client processing team. This role includes responsibilities like complex analytics, managing client issues, and participating in product development. Candidates should possess a Bachelor's degree and have...
$75k - $80k
RXO, Inc. is seeking a Manager of Operations Support in New Hampshire. The role focuses on ensuring quality management processes, overseeing training, and driving continuous improvement initiatives across the facility. Qualified candidates should have 5 years of relevant...£29.7k - £38.55k per year
Job Title: Assessment Processing Manager (Assessor) Salary: £29,700 - £38,550 Location: Cambridge/Coventry Hybrid (minimum 2 days per week... ...and teams in a complex, fast‑paced, and high‑stakes business. You will be a natural leader who talks openly and honestly...Permanent employmentFull timeContract workWork at officeSkilled worker visaFlexible hours2 days per week- A major food manufacturer is seeking an R&D Process Development Manager to ensure successful full-scale manufacturing of frozen products. This role serves as a technical expert bridging R&D and manufacturing while leading projects to enhance yield, reduce costs, and implement...
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nChroma Bio is seeking a Sr. Scientist LNP Formulation & Process Development in Boston, MA to lead the optimization of Lipid Nanoparticle formulations. This role involves collaboration with internal teams and external partners, ensuring high-quality production while mentoring...$95k - $125k
Information Technology Operations Manager Triumvirate Environmental, one of the largest... ...licensing inventory. Evaluate tools and processes. Identify emerging tools and process improvements... ...ITSM or ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk)...ServicenowFor contractorsRelocation$32 - $35 per hour
Research, Process and Data Manager - Temporary, Part-time (BF) Posted on October 31, 2021 ABOUT THE POSITION The Research, Process and Data Manager provides administrative support to the Advancement and External Affairs team. This role manages a rapid flow of work, handling...Hourly payTemporary workPart time- ...employee experience platform is looking for a Senior Product Manager to drive their enterprise integration strategy. You will be instrumental... ...in managing partnerships with systems like Workday and ServiceNow while fostering relationships with enterprise clients. This...Servicenow
$58k - $70k
...member for the role of Technical Operations Manager (TOM) to join our D&A team. This role is... ...ACCESS hosted platform and new D&A business technology stack. Advocate for clients... ...Foundation certification, and experience with ServiceNow or other high volume ticketing systems...ServicenowTemporary workWork experience placementWorldwideFlexible hours$67.86k - $95.85k
Job Summary The Operations Manager - Safety Programs plays a vital... ...obligations, and driving key process improvement initiatives. This... ...or equivalent experience in business, operations, safety management... ...operational management systems (ServiceNow or similar) Key...ServicenowContract workWork experience placementWork at office- A leading global consulting firm seeks a ServiceNow AI Architect Senior Manager to lead transformation efforts and manage client relationships. This client-facing role involves driving innovation and developing AI-driven solutions while overseeing technical and non-technical...Servicenow
$132.42k - $217.55k
...and Client Solutions & Wealth Management (CSWM), Guardian's Individual Markets lines of business. You will manage the operational... ...at the Line of Business and process level and ensure visibility into... ...of the Risk Register (ServiceNow) for FPRS and CSWM, including...ServicenowWork at officeWork from home- A financial services organization is seeking an Associate Controller in Boston. The role involves overseeing accounting operations, ensuring timely financial close and reporting, and leading initiatives focused on automation and standardization. The candidate should have...
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$75 per hour
Insight Global is seeking a ServiceNow GRC Analyst in Boston to join a growing Security team. This role will be responsible for operationalizing... ...-focused position that requires the ability to follow defined processes step by step. Payrate is $75/hr, and a commitment to diversity...Servicenow
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