Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative

CABLESOUTH MEDIA III LLC

Metairie, LA
Customer Service Representative

Call Center - Non-Exempt - Administrative Support Workers - 08/22/2024

Job Summary

Uses technical and analytical skills to provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. This role is primarily done via phone but may include written correspondence.

Essential Duties & Responsibilities
  • Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints.
  • Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.
  • Maintains close contact with customers to give updates on progress toward resolution of billing issues.
  • Ensures that appropriate changes were made to resolve customers' billing problems.
  • Refers unresolved customer billing issues to designated departments for further investigation.
  • Uses business software to process voids, credits, cancellations, changes, and payments.
  • Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Other duties as assigned.
Job Qualifications
  • High School Diploma or equivalent required.
  • 2+ years of customer service experience preferred.
Skills
  • Excellent verbal and written communication.
  • Excellent knowledge retention and recall.
  • Strong collaborative skills.
  • Strong problem-solving skills.
  • Customer service orientation.
  • Critical thinking.
  • Active listening.
  • Computer skills and knowledge of relevant software.
Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.

The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Equal Opportunity Employer/Veterans/Disabled

Apply
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Metairie, LA vacancy
  • Customer Service Representative
     ...Job Description Job Description HELP WANTED: Customer Service Representative Join our friendly team! We are looking for a dependable and customer-focused Customer Service Representative to assist customers with their dry cleaning and laundry needs. Full-Time... 
    Suggested
    Full time
    Part time
    Flexible hours

    mike's golden cleaners

    Metairie, LA
    5 days ago
  • Customer Service Representative
     ...Job Description Job Description We are looking for a Customer Service Representative to join a busy team in Metairie, Louisiana. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced environment, communicates... 
    Suggested
    Permanent employment
    Contract work
    Work at office
    Shift work

    Robert Half

    Metairie, LA
    12 days ago
  • Sales Account Representative
     ...Alleviation, we embrace the values of Ownership, Growth, and Service. We're dedicated to your success and offer an extensive training...  ...of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while... 
    Suggested
    Weekly pay
    Work experience placement
    Local area

    Alleviation Enterprise LLC

    Kenner, LA
    12 days ago
  • Customer Service Representative
     ...divh2Customer Service Representative/h2pUses technical and analytical skills to provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. This role is primarily done via... 
    Suggested

    Cablesouth Media Iii LLC

    Metairie, LA
    5 days ago
  • Call Taker
     ...Taker Job Description This is responsible work dealing with the public, in relation to receiving calls for Police, Fire and EMS services. Call Takers type all information into a computer terminal and answer questions which may be asked by the caller. This position... 
    Suggested
    Work at office
    Shift work
    Weekend work

    City of Kenner Civil Service Department

    Kenner, LA
    2 days ago
  • Appointment Setter
     ...You will be expected to make 80-100 calls a day to prospective customers, with the goal of setting sales appointments for our outside sales...  ...with a vast array of janitorial, sanitation, and maintenance service types, which has made us an industry-leading one-stop shop for... 
    Night shift

    Corvus

    Metairie, LA
    7 days ago
  • Part Time Customer Service Representative

    $16 - $20 per hour

     ...Customer Support Representative Looking to trade up to a better opportunity? Southern Air of NOLA is looking for a self-motivated individual with...  ...Build relationships with customers and provide top-level service and support Maintain accurate and detailed records of... 
    Hourly pay
    Part time
    Relocation
    Weekend work
    Afternoon shift

    Southern Air

    Metairie, LA
    16 days ago
  • Telemarketer - State Farm Agent Team Member
     ...Job Description Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered...  ...State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships... 
    Hourly pay
    For contractors
    Work at office
    Flexible hours

    Barcley Steib - State Farm Agent

    Metairie, LA
    26 days ago
  • Remote Travel Customer Service Representative
     ...About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client‑facing role, you will serve as a trusted point of contact—from initial booking... 
    Remote work
    Flexible hours

    Rudybtravel

    Kenner, LA
    5 days ago
  • Accounts Payable Coordinator
     ...Our client, a well-established and growing organization within the energy services industry, is seeking a detail-oriented Accounts Payable Clerk to join their team. This is an excellent opportunity to join a company that offers long-term stability while continuing to... 

    Crescent City Recruitment Group

    Metairie, LA
    3 days ago
  • Accounts Payable Coordinator
     ...height)+min(200px,max(70px,20svh)))]" dir="auto" We're recruiting for an Accounts Payable Coordinator on behalf of a growing energy services client with onsite openings in Baton Rouge and Metairie. This is a stable, long-term opportunity for someone who enjoys detailed... 

    Gables Search Group

    Metairie, LA
    2 days ago
  • Customer Service Sales Representative
     ...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products... 
    Weekly pay
    Full time
    Local area
    Remote work
    Work from home

    Zuzick & Associates

    Kenner, LA
    5 days ago
  • Account Resolution Specialist: Collections & Repossession
    OnPath Credit Union in Metairie, LA is hiring an Account Resolution Specialist for repossessions, legal, and bankruptcy handling. The successful candidate will establish strong relationships with members, maximizing financial recovery while minimizing risks. Ideal candidates...

    OnPath Credit Union

    Metairie, LA
    21 hours ago
  • Sales and Service Agent Remote

    $69k

     ...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position...  ...communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications... 
    Remote job
    Work from home
    Flexible hours

    HMG Careers

    Metairie, LA
    more than 2 months ago
  • Market Development Representative - LaPlace, LA
     ...industry. Job Description/Responsibilities Market Development Representative (MDR): Off Premise Join us in being the key partner for...  ...Use consumer and category trends as your toolkit to educate customers, solve challenges, and skyrocket sales – building brands is... 
    Full time
    Part time
    Internship
    Work at office
    Night shift
    Weekend work

    Sazerac

    Metairie, LA
    16 days ago
  • Accounting Coordinator

    $70k

    We are a large Behavioral Health Organization seeking a detail-oriented, motivated and experienced Accounting Coordinator to join our onsite team in Metairie, LA. The ideal candidate will have hands-on experience managing accounting functions across multiple locations...
    Temporary work
    Work at office
    Local area

    GulfSouth Autism Center

    Metairie, LA
    1 day ago
  • Spanish Bilingual Limited Service Customer Service Representative

    $18.46 per hour

     ...Description & Requirements Maximus is seeking Spanish Bilingual Limited Service Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Spanish Bilingual Limited Service Customer Service... 
    Minimum wage
    Full time
    Contract work
    Temporary work
    Work experience placement
    Work at office
    Remote work
    Home office
    Monday to Friday
    Shift work

    Maximus

    Kenner, LA
    2 days ago
  • Accounts Payable & Pricing Coordinator (DSD)
    Zuppardos Economical Supermarkets in Metairie, LA is seeking an experienced Accounts Payable Pricing Coordinator. This full-time position supports accounts payable functions and ensures pricing accuracy in a fast-paced retail environment. Responsibilities include processing...
    Full time

    Zuppardos Economical Supermarkets

    Metairie, LA
    5 days ago
  • Member Account Resolution Specialist
     ...in Metairie, Louisiana seeks an Account Resolution Associate responsible for managing collections and providing exceptional member service. The role involves interviewing members about overdrawn accounts, negotiating payment arrangements, and ensuring confidentiality of... 

    OnPath Federal Credit Union

    Metairie, LA
    1 day ago
  • Customer Service Representative - State Farm Agent Team Member

    $35k - $45k

     ...We're Hiring! As a Customer Service Representative - State Farm Agent Team Member with Dustin Braud - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail,... 
    For contractors
    Work at office

    Dustin Braud - State Farm Agent

    Kenner, LA
    5 days ago
  • Insurance Account Position - State Farm Agent Team Member
     ...recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position - State Farm...  ...with customers, identify their needs, and market products or services that maximize value. You may also assist in developing... 
    Work at office
    Flexible hours

    Sharon Green - State Farm Agent

    Kenner, LA
    26 days ago
  • Insurance Account Position - State Farm Agent Team Member
     ...recognize opportunities and strategically turn leads into long-lasting customer relationships. As our insurance account position - State Farm...  ...with customers, identify their needs, and market products or services that maximize value. You may also assist in developing... 
    For contractors
    Work at office
    Monday to Friday
    Flexible hours

    Sharon Green

    Kenner, LA
    1 day ago
  • Outbound Telemarketer
     ...to help generate new insurance quotes by connecting prospective customers directly with our licensed agents. Your job is simple:...  ...insurance. We pride ourselves on delivering exceptional customer service, building lasting relationships, and educating our community on... 
    Hourly pay
    Local area

    RHONDA MURDOCK INSURANCE AGENCY

    Harvey, LA
    16 days ago
  • Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience

    $750 per week

     ...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative... 
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Harahan, LA
    3 days ago
  • Collections Account Resolutions Specialist
     ...looking for a career in our Call Center as an Account Resolution Specialist. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications, and an... 
    Full time
    Work at office

    Couch Lambert LLC

    Metairie, LA
    2 days ago
  • Call Center Representative

    $15 - $18.75 per hour

     ...Call Center Representative Call Center Representative - will field incoming calls and handle them appropriately. Representative is responsible for providing optimal customer service while answering questions and interacting with callers. (Bilingual in Spanish preferred... 
    Hourly pay

    Louisiana SPCA

    New Orleans, LA
    27 days ago
  • Customer Service Specialist
     ...Customer Service Specialist. Job Summary. This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agen Customer Service, Customer... 

    The Auto Club Group

    Metairie, LA
    1 day ago
  • Customer Service Associate I
     ...Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactio Customer Service,... 

    Dollar Tree Family Dollar - Dollar Tree, Inc.

    Kenner, LA
    1 day ago
  • Business Services Customer Service Representative
     .../Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate... 

    The UPS Store

    Westwego, LA
    a month ago
  • Sales Development Representative
     ...Job Description Sales Development Representative Catch Vibe Voice is seeking a driven...  ...professional relationships with prospects and customers Qualify leads and coordinate...  ...client and sales records Present company services in a professional and persuasive manner... 
    Full time

    Catch Vibe Voice

    New Orleans, LA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!

Related searches