Lead Technician

Lead TechnicianAs a Lead Technician you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands-on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team.If you're a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high-stakes environments like data centers, enterprises, and advanced facilities—this is where your experience becomes impact.What You'll DoLead Advanced Structured Cabling & ICT Infrastructure WorkInstall, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.Be the Subject Matter Expert OnsiteApply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling.Troubleshoot and support network devices; experience with Cisco routers is a strong plus.Lead Teams & Set the StandardAct as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.Coordinate workflows with team members to keep projects on schedule and compliant with scope.Deliver an Outstanding Client ExperienceServe as a customer facing technical professional with exceptional communication and service skills.Provide clear updates on project status, technical challenges, and resolutions.Support emergency service requests, ensuring timely response and SLA compliance.Ensure World-class Documentation & Project ExecutionMaintain accurate electronic and written documentation for time, materials, testing results, and work progress.Request tools, supplies, and materials to ensure readiness and jobsite efficiency.Participate in required meetings, training, and workshops to maintain expertise and certifications.Technical Skills That Make You Stand OutDeep knowledge of TIA/BICSI standards and ICT best practicesFiber fusion splicing (including high strand ribbon fiber)Fiber & copper termination and testing (Fluke DSX8000, OTDR, VFL)Patch panel installation, rack and stack, and network device mountingReading/creating port maps and technical documentationAbility to use laptops/tablets with digital work softwareUnderstanding of switching, routing, and low voltage signal flowKnowledge of Cisco router installation and configuration (preferred)Soft Skills That Elevate YouPositive "can do" attitude and strong team leadership mindsetPunctual, professional, and reliableExceptional client facing communication skillsStrong collaboration and conflict resolution abilitiesHigh attention to detail and pride in workmanshipAbility to work independently with minimal supervisionResponsibilities:Supervising and leading cabling activities, troubleshooting, and QA/QCAssuming responsibility for the proper care and maintenance of all assigned assets and materialsCompleting and submitting field reportsServing as the field point of contact with the clientCo-leading daily huddles with the team to discuss daily goals, attendance and prioritiesPerforming site walk inspections with the customerProviding on-the-job training (OJT) as required, including teaching and mentoring assigned staffSupervisory ResponsibilityLeads small teams, mentors junior techs, and ensures safe, quality focused execution.Work Environment & Physical DemandsPrimarily indoors, occasionally outdoorsModerate noise typical of construction and data center settingsRegularly required to sit, kneel, stoop, climb, bend, reach, talk, hearFrequently required to stand and walk for extended periodsMust be able to lift/move 50 lbs regularly and 25 lbs frequentlyMust be able to work at heights and in tight/confined spacesReasonable accommodations available for qualified individualsRequired ToolsSnips, basic hand tools, steel/composite toe boots, VFL (preferred), cordless drill/impact, pliers, testers, punch tools, tape measure, level, flashlight/headlamp, and more.Why Black Box?Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth—both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.Equal Opportunity Employer - Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.