Intake Specialist cum Receptionist-Home Health

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Flexible schedule

Job Description- Intake Specialist cum Receptionist

The Intake Specialist cum Receptionist serves as the first point of contact for patients, families, referral sources, and healthcare partners. This role combines front office administrative duties with intake coordination , ensuring a smooth process from referral to admission. The ideal candidate is organized, professional, and able to multitask in a fast-paced healthcare environment.

Key Responsibilities:

Intake Coordination:

• Receive and process new patient referrals from hospitals, physicians, and facilities.

• Verify insurance eligibility, benefits, and authorization requirements.

• Coordinate with clinical staff, case managers, and physicians to gather necessary documentation.

• Input accurate patient demographics and referral information into the EMR system.

• Schedule initial home health assessments and communicate appointment details with patients/families.

• Follow up on pending documentation to ensure timely admissions.

• Maintain confidentiality and HIPAA compliance at all times.

Receptionist & Office Support:

• Answer and route incoming phone calls in a professional and courteous manner.

• Greet visitors, patients, and family members at the front desk.

• Manage mail, faxing, scanning, and filing of documents.

• Maintain organized patient intake files and office supplies.

• Assist with data entry, record keeping, and other clerical tasks as needed.

• Support management and field staff with administrative coordination.

Qualifications:

• High school diploma or equivalent required; Associate’s degree preferred.

• Minimum 1–2 years of experience in Home Health, Hospice, or Medical Office preferred.

• Knowledge of medical terminology and basic insurance verification is a plus.

• Proficiency in Microsoft Office and EMR/EHR systems (e.g., WellSky, Kinnser, Axxess).

• Excellent communication, organizational, and multitasking skills.

• Ability to maintain a compassionate and professional demeanor when interacting with patients and families.

• Strong attention to detail and ability to work independently.