Field Coordinator | WHEA

The Field Coordinator is responsible for leading and supporting a team of Energy Educators delivering Whole Home Energy Assessments throughout the program service territory. Reporting to the Program Manager, this position serves as the primary field operations leader, ensuring daily activities are executed safely, efficiently, and in alignment with program goals, quality standards, and customer service expectations. The Field Coordinator plays a critical role in workforce development, employee engagement, customer satisfaction, quality assurance, and operational performance. This position requires a hands‑on leader who can effectively manage field teams, resolve challenges in real time, coach staff for success, and ensure program deliverables are consistently achieved. Essential Duties & Responsibilities Field Operations & Program Delivery Coordinate and communicate daily schedules, routes, appointment assignments, and contingency plans for Energy Educators. Monitor field activities in real time to ensure all scheduled customer appointments are completed efficiently and successfully. Maintain daily visibility into crew performance, productivity, and appointment completion rates. Address scheduling challenges, cancellations, and field-related obstacles to minimize service disruptions. Support field operations directly as needed to ensure service commitments and program goals are achieved. Team Leadership & Workforce Development Provide day‑to‑day supervision, guidance, coaching, and mentoring for Energy Educators. Conduct field observations, and performance discussions to reinforce program standards and best practices. Identify training opportunities and support employee skill development and career growth. Foster a positive, accountable, and customer‑focused team culture. Support employee onboarding, performance management, attendance monitoring, and corrective action processes as needed. Quality Assurance & Compliance Monitor program quality standards and ensure assessments are completed accurately and consistently. Review daily field documentation and submitted data for completeness, timeliness, and accuracy. Ensure compliance with, company, safety, and regulatory requirements. Maintain accurate records related to field operations, productivity, and quality metrics. Verify that all vehicles, equipment, licenses, insurance requirements, safety inspections, emissions testing, and applicable DOT requirements remain current and compliant. Customer Experience & Stakeholder Relations Serve as the primary point of escalation for customer concerns related to field operations. Resolve customer issues professionally and effectively to maintain a high level of client satisfaction. Represent the program positively within the communities served and uphold the organization’s commitment to exceptional customer service. Collaborate with internal teams, program stakeholders, and client representatives to support successful program delivery. Inventory & Resource Management Ensure field teams have the tools, equipment, technology, and materials necessary to perform assessments successfully. Monitor inventory levels and coordinate replenishment of program supplies. Track equipment utilization and support maintenance needs to minimize operational downtime. Reporting & Performance Management Track key performance indicators (KPIs) including appointment completion, productivity, quality scores, customer satisfaction, and attendance. Analyze operational data to identify trends, risks, and opportunities for improvement. Provide regular updates and recommendations to management regarding field performance and program outcomes. Additional Responsibilities Perform field assessments, outreach, or special project assignments as needed. Support continuous improvement initiatives and operational process enhancements. Perform other duties as assigned. Supervisory Responsibilities: Directly supervises Energy Educators and provides leadership, coaching, performance feedback, and operational support to assigned field staff. Minimum Requirements Two (2) years of supervisory, team leadership, or workforce development experience. Demonstrated ability to manage multiple priorities in a fast‑paced, performance‑driven environment. Strong problem‑solving and decision‑making skills with the ability to respond effectively to changing field conditions. Excellent verbal and written communication skills. Strong organizational and time‑management abilities. Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams. Experience using tablets, laptops, mobile applications, scheduling platforms, and other field technology. Valid driver’s license and clean MVR. Preferred Qualifications Experience in energy efficiency, utility programs, weatherization, building performance, home assessments, community outreach, or workforce development programs. Knowledge of residential energy efficiency measures, energy audits, building science principles, or home performance programs. Experience managing mobile or field-based teams. BPI, OSHA, or related industry certifications. Bachelor’s degree in Business Administration, Environmental Studies, Sustainability, Public Administration, or a related field. Experience working with underserved, low‑income, environmental justice, or community‑based populations. What Success Looks Like Lead a high‑performing team that consistently meets productivity and quality goals. Deliver exceptional customer experiences. Maintain strong employee engagement and retention. Ensure compliance with all program, safety, and client requirements. Drive continuous improvement in operational performance and service delivery. Why You’ll Love Working Here Supportive team environment Paid time off (PTO) 9 paid holidays plus floating holiday each year Comprehensive medical, dental, vision, and life insurance benefits, Company-paid training and professional development opportunities Tuition reimbursement program to support your career growth Target Salary is 80,000/yr Individuals provided a conditional offer of employment for this position must successfully pass a post-offer, pre-employment drug test and consent to the company obtaining a motor vehicle report evidencing a satisfactory driving record. Applicants for driving positions must hold a valid driver’s license, and individuals provided a conditional offer of employment must successfully pass a drug test and maintain a clean driving record as an ongoing requirement for continued employment. Equal Opportunity Employer: We are an equal opportunity employer and are committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. #J-18808-Ljbffr SMS Group of Companies