Senior Product Designer

Senior Product Designer

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.

We're looking for a Senior Product Designer to join our Employee Services team and help shape intuitive, scalable experiences that empower employees and streamline how work gets done.

In this role, you'll design solutions that simplify complexity, reduce friction, and bring clarity to every interaction. You'll collaborate closely with product managers, engineers, and cross-functional partners to define challenges, explore possibilities, and deliver impactful designs that drive efficiency across the organization.

We're especially interested in someone with experience designing for enterprise SaaS platforms and familiarity with IT Service Management (ITSM) or HR Service Management (HRSM) solutions. A strong understanding of enterprise workflows and employee-focused experiences will set you up for success.

What you will get to do every single day

• Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
• Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows.
• Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
• Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.

What you bring to the role

• 5+ years of experience in product design with a strong portfolio showing growth-focused work Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools Exposure to ITAM, CRM, HRIS, or other employee experience technologies.
• Strong expertise in interaction design, information architecture, and systems thinking.
• Proficiency in Figma, prototyping tools, and usability testing methods.
• Ability to navigate complexity and create scalable, user-friendly solutions.

The US annualized base salary range for this position is $190,000.00-$286,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.