Spa Director

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a strong membership sales background , passion for leadership, sees obstacles as learning opportunities and is ready to build a rewarding career.

Company Perks
Competitive salary and bonus opportunities
Personal and Career Development
Comprehensive Leadership Training
Company Parties, free food/snacks, and uniforms
Massage Heights Family Fund
Employee Discounts - Complimentary Services
Digital Work Environment

Schedule/Expected Work Hours
Able to work some weekends, evenings, holidays, and 40 hours is required

Responsibilities
Growing member base month-over-month
Lead by example, demonstrating the ability to achieve personal as well as team goals
Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
Recruit, hire, train, develop, and retain top talent
Effectively create and manage team member schedules to ensure proper execution of daily operations
Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
Effectively manage team member schedules to ensure proper execution of daily operations
Dedicate time to work the floor to provide your team with in-the-moment coaching
Plan, prepare, and execute events to promote Massage Heights in your area
Conduct the necessary marketing activities to drive leads
Develop partnerships with local businesses in your area

Qualifications
Minimum 2 years membership-based sales and service
Experience managing hourly wage employees
Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)
Experience in training, coaching, and conflict resolution
Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
Demonstrate a working knowledge of computers and standard software
Basic business math skills
Financial and P&L experience

Company Overview Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests wellness goals through providing therapeutic and healing services.

Company Values
Loyalty
Authenticity
Passion
Diligence