Line & Ramp Communications Coordinator

Line & Ramp Communications CoordinatorLocation: Bedford, MA, US, 01730 Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Technicians / CrewSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.Position Summary: The Line and Ramp Communications Coordinator is responsible for efficiently coordinating and facilitating all communications between customers, flight crews, and ground operation to ensure a seamless service delivery. The role requires a thorough understanding of Jet Aviation's policies and procedures to meet and exceed customer expectations while supporting the operational requirements of their aircraft.Minimum Requirements: High school diploma or GED, or one year of related experience and/or training in the line and ramp field. Ability to read and interpret documents such safety rules, operating and maintenance instructions, and procedure manuals. Strong oral and written communication skills. Experienced with Microsoft Excel is preferred but not required. Ability to write routine reports and correspondence clearly and effectively. Comfortable speaking confidently before groups of customers or employees. Competent in computing rates, ratio, and percentages, as well as drawing and interpreting bar graphs. Skilled in resolving problems involving several concrete variables in standardized situations. Flexibility to work varied schedules, including nights, weekends and holidays. Ability to perform daily duties independently without direct supervision. Must obtain a Teterboro Airport ID Badge within 30 days of employment. Demonstrates strong personal values aligned with Jet Aviation's core values (Trust, Honesty, Alignment, Transparency).Main Responsibilities: Respond promptly to radio calls from aircrafts, accurately disseminating information such as arrival/ departure times and required services to the appropriate departments. Track aircraft arrivals and departures using Passur Software, ensuring data accuracy. Liaise with Customs and Border Patrol regarding international arrivals and departures to facilitate smooth processing. Maintain precise and up-to-date records of all aircraft arrival and departure information. Build and sustain strong professional relationships with all aircraft pilots to support operational efficiency. Generate daily and monthly reports for management and team members to support decision-making. Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.Work Schedule and Compensation: Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. We formally operate 24 hours daily, 7 days weekly. The morning - mid afternoon shift will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve. Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift. This role is an on-site based position, our ideal candidate will work from our location in Teterboro, NJ. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non - exempt position will be $21 - 23 hourly, which is equivalent to $45,000 - $68,000 plus a performance-based bonus up to 5% of annual salary.Benefits/ Perks: Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks: Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts. Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards. Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%. Continued Education Perks: Tuition Reimbursement for approved CE pursuits.Physical Demands and Work Environment: The physical demands outlined below are representative of those required for an employee to successfully perform the essential functions of this positions. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these functions. While performing the duties of this job, the employee is required to use hands to finger, handle, or feel objects, reach with hands and communicate verbally. The employee frequently is required to stand, walk or sit. and occasionally requires climbing, balancing, kneeling, crouching or crawling. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Visual requirements include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus. The work environment includes both heavy maintenance areas and upscale customer spaces. Noise levels are generally moderate but can become loud during aircraft arrivals and departures. The employee is frequently exposed to vibration and occasional fuel fumes. The role requires the ability and willingness to work in all weather conditions. Seasonal temperature extremes in the hanger environment may include both very hot and cold conditions.Additional Details: At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you are selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass pre-employment requirements before finalizing employment. At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans