Team Lead - IT Service Delivery

Role Description

We are looking for a thought leader, problem solver, and a mentor to direct reports, with solid domain competency across integrations, full-stack development, SaaS, AI, and related technologies. You will operate in a dynamic, fast-paced environment, supporting a team that delivers diverse solutions to stakeholders across our Services organization. The IT Service Delivery team applies a broad range of functional and technical skills to enhance our PSA platform, which enables the Services organization to manage the full project lifecycle, including project planning, resource management, billing, and analytics.

In the Team Lead role, you will:

• Lead a team of six Analysts and Developers.
• Manage relationships with system integrators and external partners.
• Oversee platform delivery.
• Partner closely with the Product team to support priority initiatives as needs arise.

This role is responsible for managing the full development lifecycle, including roadmap execution, continuous improvement efforts, and overall platform maturity. Success in this position will require close collaboration with leadership, business stakeholders, vendors, and service providers to ensure strong execution and effective process integration across the business and with external customers.

As a member of our leadership team, you will:

• Provide leadership and promote WWT Core Values and best practices.
• Grow and develop members of your team through regular 1-on-1s, coaching, and recognition.
• Provide input into team members’ compensation, hire/performance improvement decisions, and promotions.
• Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement.
• Escalate and remove impediments from the teams to help them be as effective as possible.
• Work with the team to provide innovative IT solutions to business challenges that align with the product strategy.
• Help with the ongoing development and support of existing business processes.
• Facilitate trainings for team members on the tools and project functionalities.
• Participate in the design of complex solutions.
• Maintain our PSA platform to foster excellent end-user experience.
• Provide functional and technical leadership while promoting best practices and direction to team members.
• Hold the team accountable for meeting commitments while adhering to the organization's quality, methodology, and architecture standards.
• Manage training budget and provide input to staffing decisions for the team.
• Determine and act upon staffing needs of the team in collaboration with other leaders.
• Manage relationships with vendors (3rd party vendors, staffing vendors).
• Incorporate business feedback into strategic planning and drive towards increased predictability of delivery.
• Prepare and deliver informal and formal presentations to the team, department, other IT teams, and business partners.
• Inspire lasting relationships with team members, leaders, and customers; building trust through proven results and added value.
• Think beyond the day-to-day, talk about possibilities, create milestones and goals to gather support for team vision.
• Effectively cope with ambiguity and change, fostering an environment of creativity and innovation.

Qualifications

• Bachelors, Masters, or MBA degree preferably in computer science or Management Information Systems; a combination of education, training, and experience may be considered in lieu of a degree.
• Minimum of 7 years’ progressive experience in a related field; preferably IT, Project Financials, or have worked in a Project Portfolio Management Platform before.
• Minimum of 2-5 years prior experience and passion for managing and developing people through coaching, mentoring, and servant leadership.
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.
• Strong understanding of Project Management/business process and how technology can enhance and improve these processes preferred.
• Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities.
• Experience in design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process.
• Utilize AGILE processes, methodologies, and practices.
• Previous experience managing project initiatives across multiple IT and business organizations.

Requirements

• Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $115,000.00 to $142,500.00 annually.
• Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs.
• The range for this position in other geographic locations may differ.
• Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.