Parking Maintenance/Porter - MetroHealth Medical Center

Job Title: Parking Maintenance/Porter – MetroHealth Medical Center, Main Campus Starting Pay: $16 - $18 per hour Benefits: medical, dental, vision for full- and part‑time employees. Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for benefits outlined above. Work Schedule: weekdays, weekends, 2nd shift (3pm to 11pm). Summary The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock‑outs, flat tires, battery jump and lost vehicle assistance. Essential Functions 20% Cleanliness check each shift of all guest entrances/elevator landings in the entire garage. This includes emptying all ash urns daily, emptying trash receptacles at ½ full or higher, and sweeping all litter and cigarette butts in the common landing area. 20% When appropriate use a mop or power washer to eliminate any stains in the common area resulting from liquid spills. Wipe all signage and way‑finding material in the common area with the appropriate cleaning solutions and cloth. This includes all pay‑on‑foot stations. 15% Maintain a general cleaning of the garage with a mobile garbage can, broom and dustpan to include all areas around and between all vehicles of any debris to include cans, bottles, cups and/or any refuse left on the ground, ledges and walls. When appropriate use a paint‑safe solution or power washer to eliminate any stains from all pillars and columns throughout the garage. 15% Wipe all signage and way‑finding materials located at all garage vehicular entrances and exits with the appropriate cleaning solutions and cloth. Wipe all equipment including gates, gate arms, card‑reading equipment and all attached signage with appropriate cleaning materials and cloth. 10% Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD for return to the appropriate facility. When appropriate, power‑wash any areas of the garage entrances and exits that need additional attention from the regularly scheduled maintenance. 10% Assist guests with directions and all other inquiries. Stands while serving guests. Provides information about surrounding area as well as main attractions to guests as needed. 10% Protects guest confidentiality in accordance with HIPAA requirements. Maintains the security of customer financial and identifying information. 10% This total amount of time for all functions of the job is 100%. Qualifications Education: High school diploma or general education degree (GED). Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background check and drug screen. Work Experience: One to three months related experience and/or training without a diploma or GED; OR equivalent combination of education and experience. Customer service experience preferred. Knowledge: Knowledge of basic general cleaning. Skills: Must be able to read and write Standard English. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence. Must be able to effectively present information in one‑on‑one and small group situations to guests, clients and other employees. Ability to understand 24‑hour and military time systems and rates applicable to time passed. Customer service experience preferred. Scope of Authority Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget responsibility: the employee has control over resources available only. Working Conditions & Physical Demands The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Physical Requirements: the employee is regularly required to talk or hear, sit or stand for extended periods, may be required to run, walk, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements: exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects. Working Environment: the majority of work will be performed outdoors for extended periods, including up to the entire duration of shift. Employees are subject to environmental conditions such as extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel: travel up to 5% may be required. Equity, Diversity & Inclusion Towne is an affirmative Action, Equal Opportunity and E‑Verify participating Employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, and the company’s record‑retention practices, and rights you may have under the CCPA. #J-18808-Ljbffr