Operations Manager

Operations Manager

At Park Terrace Hotel, we offer a refined retreat in the heart of Midtown Manhattan overlooking Bryant Park. Our hotel blends contemporary design, natural light, and thoughtful technology to create a calm, inspiring space within one of the world's most energetic cities. Just steps from iconic landmarks and cultural destinations, Park Terrace invites guests to experience New York with ease, comfort, and style.

We are seeking a strategic and guest-focused Operations Manager to lead our Front Desk and Housekeeping operations. In this role, you'll set the tone for service excellence, mentor and develop team members, and ensure every guest interaction reflects the Park Terrace Hotel standard.

What Sets You Apart:

• Proven leadership experience in front office, housekeeping or hospitality management.
• Strong recruitment, coaching, and team development capabilities.
• Excellent communication skills across in-person, phone, and digital platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Financial acumen, including payroll coordination and revenue oversight.
• Strong problem-solving skills with a guest-first mindset.
• Professional presence with a passion for delivering seamless service.

How You'll Make an Impact:

• Lead Front Desk Operations: Oversee day-to-day Front Desk operations, ensuring smooth check-in/check-out processes, proper staffing levels, and consistent service standards.
• Support Housekeeping Operations: Review daily housekeeping operations, room turnover and movement, and operational oversight.
• Maintain a strong line of communication between Front Office and Housekeeping departments
• Recruit & Develop Talent: Recruit, interview, and onboard concierges. Provide training, coaching, and development alongside the Director of Front Office.
• Drive Guest Satisfaction: Engage directly with guests through meet-and-greet interactions, concierge services, and digital communication platforms. Handle reservations, billing inquiries, VIP arrangements, long-stay guests, and guest complaints with professionalism and care.
• Ensure Revenue & Compliance: Maximize room revenue through inventory control, oversee proper billing and credit procedures, monitor Night Audit functions, and ensure appropriate revenue collection practices.
• Collaborate Across Departments: Attend hotel operations meetings and liaise with other leaders to resolve guest and operational matters efficiently.
• Maintain Quality Assurance: Work the Front Desk during peak periods to reinforce service excellence, foster a positive team culture, and ensure quality standards are consistently met.
• Oversee scheduling and inventory, ensuring timeliness and operational standards are met.

The Park Terrace Hotel Difference:

At Park Terrace Hotel, hospitality is shaped by thoughtful design, intuitive service, and a deep connection to the energy of Midtown Manhattan. Overlooking Bryant Park, our hotel offers guests a refined urban retreat where productivity, relaxation, and exploration exist in perfect balance. Joining our team means being part of a workplace that values precision, collaboration, and pride in craftsmanship. We believe exceptional guest experiences are created through attention to detail and teamwork behind the scenes. If you're passionate about reliability, problem-solving, and contributing to a seamless guest experience, Park Terrace offers a place to grow and make a meaningful impact.

Benefits and Beyond:

• Competitive Compensation & Benefits: Enjoy competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), flexible spending options, and more.
• Exclusive Employee Perks: Take advantage of our employee perks program, which includes complimentary stays at our hotels throughout the year, allowing you to experience the Park Terrace Hotel difference firsthand.
• Supportive Work Environment: Join a collaborative, guest-focused team that values your voice, creativity, and unique contributions.
• Professional Growth & Development: We're committed to your success and provide development opportunities designed to help you grow with us and advance your career.
• Inclusive Company Culture: Be part of a vibrant, inclusive culture that mirrors the diversity of our communities, creating a welcoming environment where both employees and guests feel truly at home.