Apartment Maintenance Coordinator (Must have maintenance experience!) - Willow Hill

Job Description

Job Description

Maintenance Coordinator – The Connection That Keeps Our Community Running

***** Must have maintenance experience! *****

Work Schedule: M-F 8am to 5pm

About the Role
As our Maintenance Coordinator, you’ll be the vital link between residents and the maintenance team - handling service requests, leading resident communications, and scheduling work orders, so every repair is completed promptly and with attention to detail.

Your Impact

• Receive and triage maintenance requests from residents via phone, email, or online portal.
• Communicate clearly with residents about service timelines and follow up to ensure satisfaction.
• Prepare and maintain work orders, invoices, and maintenance records with accuracy.
• Assist management with maintenance goals, make-ready schedules, and occupancy/retention targets.
• Provide weekly and monthly maintenance reports to the Property Manager as needed.
• Track maintenance expenses, process invoices, assist with budget monitoring, and maintenance bookkeeping to support accurate financial reporting.
• Lead and coordinate end-to-end apartment turn process, from move-out to move-in ready, ensuring units are completed within budget and deadlines.
• Conduct move-out and pre-move-in inspections, documenting unit condition and creating detailed scopes for each turn.
• Develop and manage turn schedules, sequencing vendor and in-house projects to minimize vacancy loss.
• Source, coordinate and oversee third-party vendors and contractors for turn work, ensuring quality, timeliness, and adherence to scope.
• Conduct quality control and walk completed units prior to marketing/move-in.
• Maintain documentation and records.
• Communicate turn progress and timelines regularly to the Property Manager, Service Director and Leasing Manager.

What We’re Looking For

• Minimum 2 years of maintenance technician or related experience.
• Exceptional customer service skills.
• Customer-first mindset with strong organizational and administrative skills.
• Ability to understand maintenance processes and metrics.
• Proficiency in property management systems, spreadsheets, and reporting tools.
• Calm, professional problem-solver who thrives in a fast-moving environment.
• Must be familiar with Entrata or other property management software (i.e. Yardi, OneSite).
• Must be familiar with MS Office.
• HVAC or EPA certification preferred.

Benefits

• Competitive pay
• Renewal bonus
• Housing discount
• Free Medical (employee plan)
• Dental, and Vision insurance
• 401k - matching up to 5%
• Paid time off (three weeks)
• Company-paid holidays (including birthday holiday!)
• Volunteer time off (up to 16 hours annually)
• Health savings account
• Flex spending account
• Team referral bonus
• Clear opportunities for career growth
• Autonomy to lead, innovate, and make an impact
• Recognition for results, leadership, and contributions

Why Join Us?
Ever evolving, we are fanatically passionate pioneers in our field. Our team is diverse, dynamic, and impactful. Together, we work hard, collaborate, and brainstorm to strengthen communities. This isn’t just about coordinating repairs; it’s about ensuring every resident feels secure and supported. You’ll bring our core values to life every day by demonstrating integrity, joy, and a commitment to excellence.

TI Communities is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#HP