ServiceNow Application System Analyst III

Seeking an individual with expertise in Catalog Administration Request Management incident templates portal support and Virtual Agent. Experience with AI Assist and Employee Center is preferred. The ideal candidate will bring a strong background in request management and service catalog management assisting the department in driving efficiency and improving the customer experience.

Heres What You Need

Bachelors Degree Computer Science Information Technology Business or related field (Preferred)

7 years of relevant work experience with no degree (Required) Or

5 years or relevant experience with an Associates degree (Required) Or

3 year of relevant experience with a Bachelors degree (Required)

5 years of ServiceNow experience (Highly Preferred)

Agent Assistant and Virtual Agent Configuration experience (Preferred)

ServiceNow Certified System Administration certification (Highly Preferred)

What You Will Do

Build in applications to meet user requirements for new and optimized workflows in designated applications and systems.

Design and configure solutions within designated applications to support customer requirements enhancements and optimized workflows..

Quality control of all application implementations/enhancements prior to release to customers as well as ongoing maintenance and support as required by application life cycle.

Diagnosis of failures encountered in application software and related technologies. Participation in the resolution of problems and issues associated with installed applications and related information technologies.

Communicates with customer project team and vendors in a timely manner with moderate supervision in the analysis and design of business and clinical requirements for new and optimized application and system workflows as well as ensuring secure and stable architectures are in place.

With moderate supervision collaborates with internal teams stakeholders and vendors to analyze business and clinical requirements and design secure stable and optimized application workflows

Maintains an awareness of vendor and industry developments/plans in area(s) of responsibility communication and documentation of all relevant items and activities.

Additional perks of being a Texas Health Applications Systems Analyst

Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement student Loan forgiveness as well as several other benefits .

Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.

A supportive team environment with outstanding opportunities for growth.

Learn more about our culture benefits and recent awards.

Do you still have questions or concerns Feel free to email your questions to .

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ServiceNow Application System Analyst III IT Service Management

Bring your passion to Texas Health so we are Better Together

** Please note that the company is not currently enrolled in E-Verify **

Work location: THR Pavilion Corporate Offices 600 East Lamar Blvd Arlington TX 76011

Work hours: Full Time Days (Monday-Friday 8:00am-5:00pm) for 40 hrs/week. Participation in on-call rotation for after-hours and weekend support required.

IT Service Management Department highlights:

Opportunities to learn and grow career

Flexible Schedule - work/life balance

Innovative collaborative and fast-paced environment

Join an inclusive and supportive team

Required Experience:

IC