Starbucks Supervisor

Starbucks Store Supervisor

The Starbucks located inside the Residence Inn by Marriott Buffalo-Downtown 620 Delaware Ave, Buffalo, NY 14202

This Starbucks is located in the center of Downtown Buffalo, attached to the Residence Inn Downtown hotel. This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The supervisor is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions, ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store.

Responsibilities include:

• Greeting guests and answer all questions about the menu.
• Accurate and prompt order taking.
• Prompt preparation of beverages in accordance with prescribed procedures and brand standards.
• Preparing checks and collect payment from guests in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
• Cleaning equipment and areas. Restocking service items
• Attending department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Supervisory Duties Include- hiring, training scheduling, regularly conducting performance assessments, providing feedback, and setting challenging goals
• Developing a positive, respectful, productive and professional work environment
• Any other tasks / duties as requested by management.

Typical Shifts: Various shifts operate from 6:00 AM 8:00 PM, 7 days a week. Full time and part time opportunities available.

Pay range: $19.00-$20.00

The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Previous food and beverage or restaurant environment experience is preferred. Basic knowledge of food and beverage preparation is a plus.
• Supervisory experience preferred
• Experience analyzing financial reports a plus
• High School diploma or equivalent is preferred.
• Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• Medical, dental, vision insurance
• 401K Retirement plan with company match
• Travel discounts on our branded properties
• Career growth opportunities

No travel required.