BDC Business Development Center Agent

Job Description

Job Description

BDC Business Development Center Agent

Internet & Business Development Department
Pat Lobb Toyota of McKinney

Become the Voice Behind One of Texas’ Top Toyota Dealerships
Pat Lobb Toyota of McKinney is seeking energetic, customer-focused professionals to join our
award-winning Business Development Center (BDC). As one of the highest-volume Toyota
dealerships in Texas, we know that every phone call, text message, email, and online inquiry is an
opportunity to earn a customer’s trust and begin a lasting relationship.
As a BDC Sales Agent, your mission is simple: provide an outstanding customer experience, build
excitement, answer questions, and schedule qualified appointments that result in vehicle sales.
If you enjoy helping people, communicating with confidence, and working in a fast-paced,
team-oriented environment, this is an outstanding opportunity to build a rewarding career with
unlimited earning potential.

Position Summary
The BDC Sales Agent serves as the dealership’s first point of contact for customers contacting us
through phone calls, internet leads, text messages, email, website chat, and other digital
channels. This role is responsible for engaging customers, identifying their needs, overcoming
objections, and scheduling showroom or virtual appointments for both new and used vehicle
sales.
This is not a high-pressure sales role. Success comes from building rapport, creating value, and
delivering an exceptional customer experience that motivates customers to visit the dealership.
Responsibilities

Customer Communication
* Respond promptly to all inbound phone calls, internet leads, text messages, emails, and online
chats.
* Build rapport with every customer through professional, friendly communication.
* Ask effective questions to understand each customer’s needs and buying timeline.
* Provide accurate information regarding inventory, pricing, availability, financing, leasing, and
dealership services.
* Confirm appointments and provide customers with clear directions and expectations.

Appointment Setting
* Schedule showroom, virtual, and test-drive appointments.
* Confirm appointments using phone, text, and email.
* Perform reminder calls prior to appointments.
* Reschedule missed appointments whenever possible.
* Work toward maximizing appointment show rates.

Outbound Prospecting
* Contact unsold showroom customers.
* Follow up with internet leads.
* Reach out to previous customers regarding upgrade opportunities.
* Contact orphan owners and service customers.
* Execute equity-mining and lease renewal campaigns.
* Perform daily outbound prospecting using dealership CRM.

CRM Management
* Accurately document every customer interaction.
* Maintain complete customer records.
* Update lead status daily.
* Follow dealership follow-up processes.
* Ensure all scheduled activities are completed on time.

Team Collaboration
* Work closely with Sales Consultants and Sales Managers.
* Communicate appointment details clearly to the sales team.
* Assist with special sales events and promotional campaigns.
* Help maintain excellent customer satisfaction scores.

Qualifications
Required
* Outstanding verbal and written communication skills
* Positive, enthusiastic attitude
* Professional phone presence
* Excellent listening skills
* Strong organizational abilities
* Ability to multitask
* Dependable work ethic
* Basic computer proficiency
* Ability to work evenings and weekends

Preferred
* Automotive BDC experience
* Call center experience
* Customer service experience
* Retail sales experience
* CRM experience (DealerSocket preferred)
* Toyota dealership experience
* Knowledge of texting, email, and video communication tools such as Covideo

Daily Responsibilities
* Respond to all assigned internet leads.
* Answer inbound sales calls.
* Schedule qualified appointments.
* Confirm upcoming appointments.
* Complete outbound call objectives.
* Send personalized follow-up text messages and emails.
* Record all customer interactions in the CRM.
* Maintain a full daily activity schedule.
* Work closely with Sales Managers to maximize appointment opportunities.

Key Performance Indicators (KPIs)
Success in this role will be measured by:
* Phone calls answered
* Outbound calls completed
* Internet lead response time
* Appointment set percentage
* Appointment show percentage
* Sold percentage
* Customer response time
* CRM task completion
* Email response rate
* Text message engagement
* Customer satisfaction scores
* Follow-up compliance

Skills That Make You Successful
* Positive attitude
* Strong communication skills
* Self-motivated
* Coachable
* Competitive mindset
* Excellent time management
* Customer-focused
* Detail-oriented
* Team player
* Professional appearance
* Resilient and persistent

Why Join Pat Lobb Toyota of McKinney?
* Family-owned and operated
* One of Texas’ highest-volume Toyota dealerships
* Paid training and continuous coaching
* Career advancement into Sales, Management, Finance, or Leadership
* State-of-the-art technology and CRM tools
* Fun, energetic, and supportive team environment
* Employee vehicle purchase program
* Comprehensive benefits package
* Paid vacation
* 401(k) with company match
* Medical, dental, and vision insurance

Compensation
* Competitive hourly pay plus performance bonuses
* Monthly incentive opportunities
* Unlimited earning potential based on performance
* Paid training
* Advancement opportunities

Build Relationships. Create Opportunities. Change Lives.
At Pat Lobb Toyota of McKinney, every conversation has the potential to help someone find the
perfect vehicle while building a relationship that lasts for years. If you’re driven, personable, and
ready to grow your career in automotive retail, we’d love to meet you.
Apply today and become the voice that starts every great customer experience at Pat Lobb
Toyota of McKinney.